India Post, also known as the Department of Posts, is one of the oldest and most trusted postal networks in the world. With services ranging from letter delivery to parcel logistics, banking, insurance, and e-commerce support, India Post plays a vital role in connecting every corner of the country. Millions of citizens rely on its timely services, and when queries or issues arise, contacting India Post’s customer care becomes necessary.
Whether you are waiting for an important parcel, have questions about your savings account, or want to know about postal services in remote areas, this blog will guide you with everything you need to know about India Post’s customer care system, including how to reach them, the available modes of support, and FAQs to solve your doubts instantly.
India Post Customer Care Number – At a Glance
India Post offers dedicated helpline numbers and support options for different services like Speed Post, Post Office Savings Bank, Insurance, and Philately. Here’s an overview of their general customer care details:
| Support Type | Contact Details |
|---|---|
| India Post Toll-Free Number | 1800-266-6868 |
| Speed Post / EMS Queries | 1800-11-2011 |
| General Post Office (GPO) | Local Circle Office Numbers |
| Email Support | support@indiapost.gov.in |
| Working Hours | Mon–Sat: 9:00 AM – 6:00 PM |
| Languages Supported | English, Hindi, Regional Languages |
📌 Note: These numbers work during official hours only (except public holidays).
🧾 Services Covered Under India Post Customer Support
India Post caters to a wide range of services, and each one is backed by support either online or over the phone. Here are the key services where customer care plays a crucial role:
1. Speed Post and EMS
- Tracking issues
- Delays and delivery queries
- Misdirected items
2. Registered Post
- Delivery proof
- Address correction
- Complaint registration
3. Post Office Savings Bank (POSB)
- Account balance inquiries
- Passbook issues
- ATM card support
- Internet and mobile banking help
4. Philately (Stamp Collection)
- New issues of stamps
- Subscription support
5. Postal Life Insurance (PLI) / Rural PLI
- Premium payment status
- Policy information
- Nominee changes
6. Logistics Post & Business Parcels
- Bulk shipment
- Business accounts
- Delivery status
💡 How to Contact India Post Customer Care
You can reach India Post’s customer care team through various means depending on your requirement:
🔹 1. Phone Support
India Post offers dedicated toll-free numbers for different services. Calling customer care is usually the fastest way to get a response.
Tips:
- Call during working hours (preferably mornings).
- Keep your tracking ID or account number ready.
🔹 2. Email Support
You can drop an email with your issue at support@indiapost.gov.in. Clearly mention:
- Subject of the complaint
- Tracking number or account details
- Attach any documents or screenshots
Expect a reply within 2–3 working days.
🔹 3. Online Complaint Form
India Post has an online grievance portal where you can:
- Track complaint status
- Lodge a new complaint
- Provide feedback
Visit the India Post official website and go to Customer Care > Register a Complaint.
🔹 4. Physical Visit to Post Office
For serious matters like:
- KYC-related banking issues
- Lost parcel
- Document verification
You may need to visit the nearest Head Post Office with original documents.
📦 How to Track Your Speed Post or Registered Post
You don’t always have to call customer care for tracking. Follow these steps for real-time tracking:
- Visit the official India Post website.
- Enter your 13-digit consignment number (e.g., EE123456789IN).
- Click on “Track” to see the current status.
Tracking gives you information like:
- Dispatch from origin
- Arrival at destination city
- Out for delivery
🏦 India Post Banking Customer Care
India Post also functions as a bank through the India Post Payments Bank (IPPB) and Post Office Savings Bank (POSB).
📲 India Post Payments Bank (IPPB) – Customer Care
| Support Type | Details |
|---|---|
| Toll-Free Number | 155299 |
| contact@ippbonline.in | |
| Mobile App | IPPB Mobile App |
You can ask for:
- Balance check
- Transaction failure
- UPI or QR code issues
- ATM and debit card support
❗Common Issues Resolved by India Post Customer Care
| Issue Type | How Customer Care Helps |
|---|---|
| Parcel not delivered | Escalation to local delivery team |
| Speed Post delay | Provides current location of item |
| Lost or damaged item | Lodging compensation complaint |
| KYC documents missing | Appointment or status update |
| Savings account inactive | Reactivation help |
| ATM pin generation not working | Remote troubleshooting |
| Fraudulent call report | Advises official communication steps |
| Refund or failed transaction | Resolution through banking desk |
🌐 Online Self-Service Options
India Post’s digital platforms let you resolve many queries without even contacting customer care.
- Track & Trace: For consignment status
- E-Money Order: For digital money transfers
- Retail Services Info: Tariffs, forms, and Pincode finder
- Customer Complaint Portal: For grievance redressal
👥 India Post Social Media Channels
India Post also responds to queries on social platforms:
- Twitter/X: @IndiaPostOffice
- Facebook: fb.com/IndiaPost
- Instagram: @indiapost_official
Make sure not to post sensitive personal data on social media.
📍 India Post Customer Care for Different Regions
If you’re contacting a regional circle office, here are a few examples:
| Circle | Contact Number | |
|---|---|---|
| Maharashtra | 022-2262-XXXX | mahapostcircle@indiapost.gov.in |
| Delhi | 011-2363-XXXX | delhipostcircle@indiapost.gov.in |
| Tamil Nadu | 044-2854-XXXX | tnpostcircle@indiapost.gov.in |
| West Bengal | 033-2212-XXXX | wbpostcircle@indiapost.gov.in |
You can also find circle-wise details on the official India Post website under “Contact Us”.
Frequently Asked Questions (FAQs)
What is the toll-free customer care number of India Post?
The toll-free customer care number is 1800-266-6868 for general queries and 1800-11-2011 for Speed Post-related issues.
Can I check the delivery status of my parcel without calling customer care?
Yes, you can use the online Track Consignment tool by entering your 13-digit tracking number on the India Post website.
What should I do if my parcel is lost?
Call customer care or visit the post office to file a complaint. Keep your tracking ID and proof of booking ready.
How do I get in touch for Post Office Savings Account issues?
Visit the nearest Post Office or call the India Post Payments Bank helpline at 155299.
How long does it take to get a response on email?
Usually within 48–72 working hours, depending on the complexity of the query.
What are the working hours of customer care?
Monday to Saturday from 9:00 AM to 6:00 PM, excluding public holidays.
I received a suspicious SMS from India Post. What should I do?
Do not click on any links. Call customer care to verify or report fraud.
Can I lodge a complaint through WhatsApp?
Currently, India Post does not offer WhatsApp support for complaints.
I need help with my postal insurance. Whom should I call?
For Postal Life Insurance, you can call the customer care or contact the Circle Office’s Insurance Section.
Is India Post support available in regional languages?
Yes, depending on your circle or regional office, customer support is available in regional languages like Marathi, Tamil, Bengali, etc.
India Post’s customer care is a backbone to its wide range of services, especially for people in rural and semi-urban areas where access to digital help is limited. With dedicated toll-free numbers, email support, and online portals, resolving your issues has become more streamlined than ever.
Whether it’s a delay in delivery, a bank-related query, or insurance clarification – India Post is just a call or click away. Use the contact channels listed above as per your need and experience smooth resolution of your queries.
