In the ever-evolving world of e-commerce, logistics plays a pivotal role in ensuring fast and reliable deliveries. Ekart Logistics has emerged as one of the most trusted logistics partners in India, known especially for handling deliveries for Flipkart and various online merchants. As the backbone of many e-commerce operations, Ekart offers streamlined delivery, pickup, and return services across the country.
But what happens when a delivery is delayed, a parcel goes missing, or a customer needs real-time help? This is where Ekart Logistics customer care number and support channels come in. In this blog, you’ll find everything you need to know about reaching out to Ekart, understanding their services, and resolving your delivery-related issues smoothly.
About Ekart Logistics
Ekart Logistics was launched as an in-house delivery arm of Flipkart and has since expanded its services to handle third-party logistics and partner e-commerce brands. With over 3,800 pin codes covered and millions of parcels handled every month, Ekart provides:
- Last-mile delivery
- Reverse logistics (returns)
- Warehouse storage
- Scheduled pickups
- Hyperlocal delivery in selected cities
Its integration with Flipkart makes it a vital service provider for online shoppers across India.
Importance of Customer Care in Logistics
Logistics is not just about moving parcels from one point to another. It’s about offering peace of mind to the end user. Whether you’re waiting on a crucial document, a mobile phone, or a household item — any delay or issue can cause concern.
That’s why a responsive customer care system helps users:
- Track shipments accurately
- Raise complaints quickly
- Reschedule deliveries
- Process refunds for RTOs
- Get issue-specific assistance
How to Contact Ekart Logistics Customer Care
Ekart provides support through different platforms, though direct phone access is limited for individual users. Let’s look at the available options:
1. Ekart Customer Care Number
Ekart does not operate a dedicated public helpline for end consumers. Most support is routed via Flipkart or merchant apps.
However, Flipkart users can call: 1800 202 9898 (Toll-Free)
- Available for Flipkart deliveries handled by Ekart
- Ideal for delivery status, returns, and complaints
2. In-App Support (Flipkart/Ekart)
The best way to get Ekart-related help is through the Flipkart app:
- Open the Flipkart app
- Go to Orders > Select your order
- Click on Need Help
- Choose an issue and request a callback or chat
3. Ekart Tracking Page
If you have an AWB (Air Way Bill) or Tracking ID:
- Visit ekartlogistics.com
- Enter the tracking number
- Use the support options provided
4. Social Media Platforms
For urgent help, many customers contact Ekart via Twitter, Facebook, or LinkedIn. Post your issue publicly with details for faster redressal.
Common Issues Ekart Customer Support Helps With
Ekart support can assist you with a variety of delivery-related concerns:
1. Shipment Not Delivered
If the delivery is pending beyond the expected date, customer care can expedite or provide status updates.
2. Wrong or Damaged Product Delivered
This is resolved through the return process, facilitated by Ekart. Support helps initiate reverse pickup.
3. RTO (Return to Origin) Queries
If your parcel was returned to the seller without delivery, you can inquire about the reason and initiate re-delivery.
4. Pickup Not Done
If a courier pickup was scheduled and not completed, you can request re-scheduling or compensation.
5. Tracking Not Updating
When tracking shows no movement, the customer care team can verify the backend status.
6. Delivery Boy Not Contacting or Miscommunication
In some cases, the delivery agent may not call or mark an incorrect status. Escalate this through app support.
Tracking Your Ekart Package
Follow these simple steps:
- Go to the official Ekart website
- Enter your Tracking/AWB number
- View real-time status: pickup, in-transit, out for delivery, delivery failed, or delivered
You’ll also see the estimated delivery date and updates if there is any delay.
Steps to Resolve an Ekart Courier Issue Quickly
To get quicker help:
- Keep your order ID or AWB number handy
- Use the Flipkart app for Flipkart orders
- Clearly describe your issue
- Be polite but firm when escalating
- Tag on Twitter with screenshots (if necessary)
Services Offered by Ekart That May Need Support
1. Flipkart Orders
Ekart handles most deliveries for Flipkart. Customers facing issues should raise support through the Flipkart help section.
2. Third-Party Deliveries
Some smaller businesses use Ekart as a courier partner. You can use the tracking ID and contact the seller if needed.
3. Reverse Logistics (Returns)
Ekart schedules pickups for returns/refunds. If this doesn’t happen, contact support.
4. Hyperlocal Delivery
In select cities, Ekart offers 1-day or same-day delivery. These are time-sensitive and sometimes need urgent support.
What to Do If Ekart Support Is Unresponsive
- Reconnect after a few hours
- Use alternate support channels (chat/email)
- Post the issue on Twitter tagging @Flipkart and @EkartCourier
- Contact the seller for faster intervention
Tips to Improve Your Customer Support Experience
- Always screenshot your tracking page
- Use clear language while explaining the problem
- If talking to a representative, write down the ticket number
- Escalate only when your issue is ignored for 48+ hours
How Businesses Can Contact Ekart
Businesses using Ekart for deliveries can access:
- Dedicated business account managers
- API integration support
- Reverse shipment tracking
- Invoice, GST, and logistic support
Corporate users typically receive priority support through their logistics dashboard.
FAQs – Ekart Logistics Customer Care Number
What is the customer care number for Ekart?
There is no direct public customer care number. Flipkart users can call 1800 202 9898.
How do I complain about Ekart delivery?
Use the Flipkart app’s Help section or tag @EkartCourier on Twitter.
Can I cancel a delivery with Ekart?
Yes, if the item hasn’t been shipped or has just been picked up, cancellation is possible through the seller’s platform.
How do I reschedule an Ekart delivery?
Use the Flipkart app to choose a new date or request support.
What if the delivery agent falsely marked it delivered?
Raise a ticket immediately. Check for proof of delivery like signature/photo.
Is Ekart delivery available on weekends?
Yes, Ekart operates 7 days a week in most metro and Tier-1 cities.
How do I get help for a third-party seller’s delivery via Ekart?
Use the AWB number on ekartlogistics.com and contact the seller for follow-up.
Can I get a refund from Ekart?
Ekart doesn’t handle refunds directly. Contact the seller or e-commerce platform.
Does Ekart offer live tracking?
Yes, shipments can be tracked real-time using the tracking ID.
Who owns Ekart Logistics?
Ekart is a subsidiary of Flipkart, which is owned by Walmart.
Ekart has built a strong reputation for reliable logistics, especially for e-commerce and Flipkart-related deliveries. However, even the best logistics company faces occasional challenges like delays, miscommunication, or failed pickups. That’s why having access to Ekart customer care is essential.
Always begin with the Flipkart app if you’ve ordered through it. For other orders, use the tracking ID on Ekart’s website and escalate to social media if necessary. Keep your communication clear, and your patience steady — Ekart’s systems are built to resolve issues efficiently.
Whether you’re a buyer, seller, or business partner, this guide helps you get the support you need — quickly and effectively.
