Air India Customer Care Number – Complete Customer Service Guide (2025)

Air India is one of the oldest and most prominent airlines/" data-type="category" data-id="8">airlines in India, operating both domestic and international flights. Known for its legacy, in-flight service, and global connectivity, Air India caters to millions of passengers annually. However, when customers face issues related to flight bookings, refunds, delays, or baggage, they need swift and reliable customer support. This blog post offers comprehensive details about the Air India Customer Care Number, including various ways to reach their support team, complaint registration, and FAQs.

---

About Air India

Air India was founded in 1932 and is now part of the Tata Group. As the flag carrier airline of India, it operates over 100 destinations globally. Known for its iconic Maharaja mascot, Air India is a full-service airline offering economy, business, and first-class cabins.

Key Services:

• Domestic and International Flights
• Baggage Handling
• In-flight meals and entertainment
• Frequent Flyer Program (Flying Returns)
• Cargo & Freight Services

Why You Might Need Air India Customer Care

Customers often seek assistance for the following issues:

• Flight booking or cancellation queries
• Refund status and delays
• Baggage loss, delay, or damage
• In-flight service complaints
• Rescheduling or name corrections
• Loyalty program (Flying Returns) queries
• COVID-19 related travel guidelines

Air India Customer Care Number (India)

Toll-Free Customer Support:

Phone Number: 1800 180 1407

• Availability: 24×7
• Languages: English, Hindi, Regional Languages

For international queries, the airline offers region-specific numbers.

Air India Customer Support (International)

Air India has dedicated helpline numbers for different countries:

• USA & Canada: +1-888-634-1407
• UK: +44-20-8834-6025
• UAE: +971-4-2162450
• Singapore: +65-62259411
• Australia: +61-3-70198270

Always check the official website for updated country-specific numbers.

Email Suppor

For written queries and complaints, email Air India at:

Email: contactus@airindia.com

• Mention your PNR, Flight Number, and Date of Travel
• Attach any relevant documents (e.g., e-tickets, photos)

Online Support & Complaint Registration

Air India offers self-service tools and complaint forms on its website:

• Visit the official website
• Go to the Customer Support section
• Choose the appropriate form (General, Refund, Baggage, etc.)
• Submit the form with accurate details

Air India Live Chat Suppor

Although not always available, Air India occasionally enables a live chat tool for fast issue resolution.

To use it:

• Visit airindia.com
• Click on the “Support” tab
• Start a chat session with an agent (when available)

WhatsApp Support (When Active)

Air India has started using WhatsApp in some regions to provide flight information and boarding passes:

• Save the WhatsApp number provided by Air India
• Type “Hi” to start conversation
• Get automated and live agent responses

Check on the website if the WhatsApp service is currently functional.

Social Media Support

You can connect with Air India through social media platforms:

• Twitter: @airindiain
• Facebook: fb.com/airindia
• Instagram: @airindia.in
• LinkedIn: linkedin.com/company/airindia

DM or tag them with your query. Mention PNR for faster response.

Air India Office Locations & Contact

You can also visit the local Air India office for assistance. Offices are located in major cities like Delhi, Mumbai, Chennai, Kolkata, Bengaluru, etc.

• Carry a government-issued ID
• Bring flight details or PNR information

How to File a Complaint with Air India

Step-by-Step Process:

1. Call or email the support team
2. Use the online feedback/complaint form
3. Mention all flight details (PNR, ticket copy, complaint reason)
4. Receive a complaint reference number
5. Follow up via call or email

Frequent Issues Resolved by Air India Support

1. Refund Delays

• Usually processed within 7–21 business days
• Call if refund hasn’t reflected

2. Baggage Damage or Loss

• Register immediately at the airport
• Fill PIR (Property Irregularity Report)
• Customer care helps track status

3. Flight Rescheduling or Cancellation

• Done via app/website or through support
• Charges depend on fare category

4. Name Corrections

• Minor corrections allowed
• Identity proof may be required

5. Special Assistance

• Request wheelchair assistance
• Notify 48 hours before departure

Flying Returns Program – Support

Loyalty program members can get help for:

• Account login issues
• Missing miles
• Membership upgrades

Contact: flying-returns@airindia.com

Air India App Support

Use the mobile app to:

• Manage bookings
• Check-in
• Track flights
• Contact support

Available on Android & iOS.

Tips for Faster Resolution

• Always note down complaint ID
• Use social media for urgent queries
• Maintain a calm and polite tone
• Attach documents in email clearly
• Follow-up if no response within 48 hours

FAQs – Air India Customer Care

Having access to the Air India customer care number ensures peace of mind during travel. Whether you are flying domestically or internationally, assistance is just a call, email, or message away. Bookmark these contact details to resolve any booking, refund, or flight issue with ease. Reliable support enhances the journey—and with Air India, help is always within reach.