In every Indian household, LPG (Liquefied Petroleum Gas) cylinders play an essential role in daily cooking needs. HP Gas, a division of Hindustan Petroleum Corporation Limited (HPCL), is among the top three government-owned LPG providers in India. With a vast customer base, seamless delivery system, and a strong distributor network, HP Gas ensures that millions of kitchens run safely and efficiently.
However, with this massive consumer base comes the need for efficient customer support. Whether it’s for booking a cylinder, resolving a leakage complaint, or correcting a consumer number, HP Gas’s customer care team is ready to help. In this detailed guide, you’ll get everything you need to know about HP Gas Customer Care Number, complaint channels, booking help, and FAQs.
🔥 About HP Gas
HP Gas is one of the LPG arms of HPCL, a Government of India enterprise. It delivers clean cooking fuel to urban, semi-urban, and rural households. HP Gas offers:
- Domestic LPG Cylinders (14.2 kg)
- Commercial Cylinders (19 kg, 47.5 kg)
- Subsidized and non-subsidized cylinders
- Doorstep delivery via authorized distributors
HP Gas has adopted technology-driven systems to provide automated booking, online grievance redressal, and easy consumer onboarding.
☎️ HP Gas Customer Care Number
If you’re facing issues with LPG booking, delivery delays, safety concerns, or subsidy problems, you can contact the HP Gas toll-free helpline:
- HP Gas Toll-Free Number (All India): 1800-2333-555
- Available: 24×7, all days of the year
- Language Support: English, Hindi, and regional languages
Whether you’re booking a refill or reporting a leakage, the helpline ensures your query is registered instantly.
📞 Local HP Gas Customer Service Numbers
Apart from the central helpline, most cities and regions have regional HPCL offices or distributor support numbers. You can check your LPG consumer booklet or delivery slip for your distributor’s local number.
Tip: Save your distributor’s number for quicker communication regarding delivery status.
💬 SMS & IVRS Booking System
HP Gas provides an Intelligent IVRS (Interactive Voice Response System) for LPG refill booking.
How to use it:
- Dial the regional IVRS number from your registered mobile
- Enter your consumer number
- Press the relevant key to book a cylinder
Once booked, you’ll receive:
- A Booking Reference Number
- An SMS confirmation
- Expected delivery date
This system is available 24×7.
🌐 Online Customer Support – HP Gas Portal
HP Gas has a comprehensive support section on its website and app. You can:
- Book cylinder refills
- Check booking history
- Track delivery status
- Lodge service complaints
- Link Aadhar or bank accounts for subsidy
- Update mobile/email details
Official HP Gas customer portal: Accessible with your registered mobile number or LPG ID.
📲 HP Gas Mobile App
The HP Gas App allows customers to:
- Book refills instantly
- Raise complaints
- Track subsidy credit
- Find nearby distributors
- Check delivery boy contact details
This is the fastest way to raise concerns and manage your account.
🔧 Common Issues HP Gas Customer Care Solves
| Problem | Customer Care Assistance |
|---|---|
| Gas booking not working | Manual booking or troubleshooting help |
| Cylinder delayed | Escalation to distributor |
| Safety complaints/leakage | Urgent response and technician dispatch |
| Aadhar/subsidy linking | Account correction and guidance |
| Delivery boy misbehavior | Complaint registration and follow-up |
| Bill/invoice discrepancies | Re-issue or correction |
| Change of address/distributor | Help with shifting process |
| New connection issues | Assistance with KYC and documentation |
🔒 LPG Safety & Emergency Helpline
In case of gas leaks or emergencies:
- LPG Leakage Emergency Number: Also handled via 1800-2333-555
- Trained technicians are dispatched immediately
- Available 24/7 for all kinds of gas-related safety issues
Keep the safety instructions leaflet that comes with every new cylinder. It contains steps to manage a leak or fire.
📑 How to Lodge a Complaint with HP Gas
If you’re unsatisfied with service or need to escalate an issue:
1. Call the Toll-Free Number
Register your complaint and get a ticket number.
2. Online Grievance Form
Available on HPCL’s public grievance redressal portal.
3. Distributor Complaint Register
Every HP Gas distributor office has a physical register where customers can write complaints.
4. Send Email
Write a formal complaint to the regional office with your details and evidence (photos, bills).
🧾 Booking & Delivery Tips
- Book before your last cylinder finishes (keep a buffer)
- Always insist on a receipt
- If your delivery person doesn’t weigh the cylinder, ask them to
- Note the cylinder seal and regulator condition
🛠️ New HP Gas Connection – Customer Assistance
Need a new LPG connection? Here’s how HP Gas customer care helps:
- Guidance on KYC documents (ID proof, address proof, photo)
- Nearest distributor allocation
- Clarification on refundable deposit charges
- Status tracking of new connection requests
Now, many HP Gas connections are issued digitally, with KYC verification via OTP and document upload.
👨💼 HP Gas Consumer Rights
As an HP Gas consumer, you are entitled to:
- Timely delivery
- Transparency in pricing and subsidy
- Certified and sealed cylinders
- Grievance redressal within 7 working days
- Freedom to switch to another distributor
- Leak-proof and safe equipment
🎯 Escalation Matrix – When to Raise the Matter Higher
If your problem isn’t resolved by the local distributor:
- Contact Zonal Customer Service Manager
- Write to the Regional Office
- Use HPCL Grievance Portal
- Approach Public Grievance Cell or Consumer Court
📋 HP Gas Subsidy Related Support
To receive the Direct Benefit Transfer (DBTL) subsidy:
- Link your Aadhar to LPG and bank account
- Track subsidy using the app or website
- Raise a ticket if you didn’t receive your subsidy
Support is available if:
- Subsidy is not credited
- Bank details mismatch
- You are enrolled but didn’t receive benefit
Frequently Asked Questions (FAQs)
What is the HP Gas customer care number?
1800-2333-555 – It’s a toll-free number accessible 24×7 across India.
Can I book a cylinder over the phone?
Yes. You can use the IVRS system or call customer care.
How can I change my HP Gas distributor?
You can do it online via your consumer portal or contact customer care for a manual process.
What should I do if there’s a gas leak?
Immediately turn off the regulator, do not light flames, ventilate the area, and call the emergency helpline or toll-free number.
How long does delivery usually take?
Usually within 1–4 days, depending on your location and booking queue.
Can I book a cylinder using WhatsApp?
In some regions, HP Gas has started pilot WhatsApp booking services. Check with your distributor.
How do I file a complaint if the delivery boy is rude?
Contact customer care, email your regional office, or write it in the distributor complaint register.
How can I track my LPG subsidy?
You can use the HP Gas mobile app, customer portal, or ask via helpline with your LPG ID.
I didn’t receive the subsidy. What should I do?
Ensure your Aadhar and bank account are linked properly. Raise a ticket or call customer care.
Is there any extra fee for booking via the call center?
No. Booking via IVRS, app, or toll-free number is completely free.
With over millions of LPG consumers, HP Gas continues to serve India with reliable and safe cooking fuel solutions. However, issues may occasionally arise—whether it’s a delay, subsidy confusion, or a safety concern. That’s why it’s essential to keep the HP Gas customer care number (1800-2333-555) handy at all times.
From online booking to subsidy tracking, safety tips to emergency handling, this guide ensures that you’re never left in the dark. HP Gas has built a robust customer service system to ensure your cooking gas needs are met without a hassle.
Next time you face a concern, don’t hesitate—call, message, or email and get it resolved quickly.
