When it comes to stylish and efficient kitchen appliances, Elica is a name that many Indian households trust. Known for their innovative and designer chimneys, hobs, and cooktops, Elica has earned a reputation for quality and customer satisfaction. But with modern appliances, service and support play a crucial role in the long-term value a brand offers.
In this comprehensive guide, we cover everything you need to know about Elica chimney customer care number, including phone numbers, email support, complaint registration process, FAQs, and more.
About Elica India
Elica PB India Pvt. Ltd. is a joint venture between Elica Italy and Pralhad Bhutada of India. Elica offers a wide range of kitchen solutions including:
- Kitchen chimneys (wall mount, island, inclined)
- Built-in ovens and microwaves
- Gas hobs and cooktops
- Water purifiers
- Kitchen accessories
Their chimneys are particularly popular due to their advanced suction, sleek design, and smart touch features.
Why Contact Elica Customer Care?
Even the best chimney may require:
- Installation or demo
- Cleaning and maintenance
- Filter replacement
- Servicing or repair
- Clarification on model features
- Registration for warranty
- Finding nearest service center
In all these situations, Elica customer care can help you out quickly and efficiently.
Elica Chimney Customer Care Number & Contact Details
1. Elica Toll-Free Number
1800-233-0007
- Timings: Monday to Saturday, 9:00 AM – 8:00 PM
- Language options: English, Hindi, and regional languages
- For all general support, installations, and complaints
2. Customer Care Email Support
- You can use email for attachments, invoice copies, complaint details, and service requests.
3. Elica WhatsApp Support
Elica has a WhatsApp assistant which you can use to:
- Register complaints
- Track service status
- Book installation appointments
4. Online Complaint Registration
- Go to Elica’s official website
- Click on Customer Support > Register a Complaint
- Enter product details, contact number, issue description
- Submit and receive a service ID for tracking
5. Social Media Support
- Twitter: @ElicaIndia
- Facebook: /elicaindia
- Instagram: @elicaindia
- You can DM or comment with queries for a quick response
How to Register Your Elica Chimney for Warranty
Elica provides up to 5 years of warranty on certain chimney models, including:
- 1 year comprehensive warranty
- Additional years for motor or PCB (model-specific)
Steps to register your product:
- Visit Elica’s warranty registration page
- Fill in your purchase details
- Upload a copy of your invoice
- Submit and save confirmation email/SMS
Common Issues Handled by Elica Support
1. Installation Requests
- Book through toll-free or website
- Standard installation fees apply unless bundled in your product offer
2. Suction Not Working Properly
- Could be due to filter blockage, motor fault, or circuit board failure
- Technician diagnosis required
3. Unusual Noise or Smell
- Motor imbalance, burnt wiring, or trapped grease can cause this
4. Display or Button Malfunction
- Issues with touch controls are common in digital models
- Covered under warranty if not damaged physically
5. Filter Replacement
- Baffle or carbon filters need periodic replacement
- Order from Elica service or third-party vendors
How to Make the Most of Customer Care
- Keep your invoice and product model number ready
- Be clear about the issue (noise, suction loss, etc.)
- Request service ID for follow-up
- Provide alternate phone numbers if possible
- Ask for technician’s contact once scheduled
What Makes Elica Customer Care Reliable?
- Extensive technician network
- Multiple contact channels (phone, email, WhatsApp)
- Fast turnaround (usually within 48 hours)
- User-friendly website and service portal
- Transparent service charges and warranty coverage
Elica Service Charges (If Out of Warranty)
While in-warranty repairs are free, out-of-warranty services may include:
- Inspection Fee: ₹300 to ₹500
- Motor Repair: ₹800 to ₹2000
- PCB Replacement: ₹1200 and above
- Filter Change: ₹500 to ₹1500
Always confirm charges before authorizing any repair.
Dealer & Offline Support
Many customers buy Elica chimneys through local dealers or offline stores. In such cases:
- Contact your dealer for initial help
- They may coordinate with Elica service
- Warranty and service are still valid regardless of purchase platform
Elica Head Office Details (For Escalations)
If you face delays or unresolved issues, you can write to: Elica PB India Pvt. Ltd. Pune, Maharashtra Contact details available via their official website
FAQs – Elica Chimney Customer Care
What is the toll-free number for Elica chimney support?
1800-233-0007, operational Monday to Saturday.
How do I book chimney installation?
Call customer care or register on Elica’s website to book a slot.
Is chimney installation free?
Depends on your purchase offer. Sometimes included; otherwise chargeable.
What’s the warranty period on Elica chimneys?
1-year comprehensive + 2–4 years on the motor (model-specific).
Can I request service through WhatsApp?
Yes, Elica offers WhatsApp-based support.
How long does a technician take to arrive?
Typically 24 to 72 working hours.
Are spare parts easily available?
Yes, especially for popular models. Delays may occur for rare parts.
How do I escalate a complaint?
Contact head office or use social media tagging if unresolved.
Can I get service on Sundays?
Most technicians are available Monday to Saturday. Emergency service may vary.
Does Elica offer AMC plans?
Yes, Annual Maintenance Contracts are available post-warranty.
Elica is not only known for their beautiful and powerful chimneys but also for their after-sales support. Their commitment to service quality is reflected in their easy-to-access customer care system. Whether you’re installing a new chimney or facing suction issues, help is just a call or click away.
By knowing the right contact points and service procedures, you can enjoy a seamless experience. Bookmark this guide and share it with others using Elica products for reliable and timely support.
Whether you cook daily or occasionally, Elica ensures that your kitchen stays fresh, smoke-free, and beautifully modern—with full-service support always within reach.
