CERA is a renowned brand in India, synonymous with innovation, elegance, and high-quality bathroom solutions. From sanitaryware and faucets to wellness products and kitchen sinks, CERA has built a reputation for trust and excellence. With such a wide range of products and a massive customer base across India, having reliable and accessible customer support is crucial.
Whether you’re a homeowner, architect, builder, or interior designer, CERA ensures complete after-sales support. This comprehensive guide covers all you need to know about CERA customer care number, including how to contact them, resolve complaints, register service requests, and get answers to common concerns.
About CERA
CERA Sanitaryware Ltd. has been a leading name in the building materials and bathroom solutions industry for over three decades. Their range includes:
- Wash basins & water closets
- Faucets & showers
- Wellness solutions (bathtubs, steam rooms, etc.)
- Tiles
- Kitchen sinks
- Allied accessories and fittings
CERA blends design and functionality, delivering not just products but complete bathroom and kitchen experiences.
Why You Might Need CERA Customer Care
Even the best products may need support, and CERA ensures they are just a call or click away. Here are some situations when customer support becomes essential:
- Product installation queries
- Warranty registration
- Repairs or replacement services
- Complaint about a defective product
- Delayed service or technician visit
- Finding nearby dealers or service centers
- Clarification on features or product models
CERA customer support is helpful for both retail and institutional customers.
CERA Customer Care Number & Contact Details
1. CERA Toll-Free Number
The most direct way to reach out: 1800-258-5500
- Available on all working days
- Timing: 9:00 AM to 6:00 PM
- For queries related to installations, complaints, or product info
2. Customer Care Email Support
For written communication or attaching documents: customercare@cera-india.com Mention the product type, issue description, purchase invoice (if applicable), and your contact details.
3. CERA WhatsApp Support
You can connect with them on WhatsApp by scanning the QR code available on their website or through the mobile number provided after registering a complaint.
4. Online Complaint Registration
Steps to log a service request:
- Visit CERA’s official website
- Navigate to Customer Care > Service Request
- Fill in details like name, product, issue, contact info, and upload documents
- Submit and track status via reference ID
5. CERA Social Media Handles
CERA is also responsive on social media platforms:
- Twitter: @CERA_India
- Facebook: /cerasanitaryware
- Instagram: @cera_india
Use hashtags or direct messages for support or feedback.
CERA Products Covered Under Customer Service
Customer care assists with:
- Sanitaryware – Commodes, wash basins, cisterns
- Faucets – Taps, mixers, showers
- Wellness products – Bathtubs, Jacuzzis, steam rooms
- Tiles – Floor and wall tiles
- Kitchen solutions – Stainless steel and quartz sinks
Services include installation, repairs, maintenance, and warranty assistance.
How to Register a Warranty with CERA
Most CERA products come with warranties ranging from 1 to 10 years depending on the item. To register:
- Keep your product bill or invoice ready
- Visit the Warranty section on CERA’s website
- Fill in product details, purchase date, and upload the bill
- Submit and receive confirmation via SMS/email
Warranty coverage includes manufacturing defects. Damages due to improper use or third-party installation may not be covered.
Common Complaints Handled by CERA Support
1. Installation Delays
If a technician hasn’t arrived post-purchase, call or log a service request. The standard installation time is 2–4 working days.
2. Defective Product
Products arriving damaged or with visible flaws can be replaced under warranty.
3. Leakage or Functional Issues
Leaky faucets, dripping showers, or flushing problems are resolved through technician visits.
4. Noisy or Non-Functional Wellness Products
Bathtubs and steam units may need calibration or parts replaced—handled by CERA’s expert teams.
5. Missing Parts or Components
If a box is delivered with missing screws, nuts, or accessories, notify customer care within 48 hours.
Tips for a Smooth Customer Support Experience
- Keep your invoice and product details ready
- Write down the service request ID or reference number
- Follow up only after the suggested resolution period
- Be precise while describing the issue
- Use photos or videos where possible for faster resolution
What Makes CERA Customer Support Stand Out
- Nationwide service network
- Trained in-house technicians
- Quick turnaround on complaints
- Assistance in local languages
- Integrated complaint tracking system
Dealer & Distributor Assistance
If you purchased CERA products through a dealer:
- Contact them for initial support
- They often coordinate with CERA service teams
- Warranty remains valid whether product is bought online or offline
CERA’s Commitment to Quality
CERA offers ISO-certified quality assurance and invests heavily in R&D to deliver long-lasting products. Their support team reflects the same commitment:
- Honest service timelines
- Easy accessibility
- Fair handling of complaints
What to Do if CERA Customer Care Doesn’t Respond
While rare, if support is unresponsive:
Write a formal letter or email to the head office in Gujarat
Escalate to the Service Head or Regional Manager (available via company directory)
Tag official accounts on social media
Lodge a complaint through the website again
FAQs – CERA Customer Care
What is the toll-free number for CERA customer service?
You can call 1800-258-5500 during business hours.
How do I register a service complaint online?
Go to the CERA website, open the ‘Service Request’ page, fill in the details, and submit.
Does CERA provide free installation?
Some premium products come with free installation offers. Check with your dealer at the time of purchase.
What documents are needed for warranty support?
A valid invoice/bill and warranty card (if provided) are required.
How long does CERA take to respond to a complaint?
Usually within 24 to 72 working hours depending on your location.
Can I get service on Sundays?
Service is generally available on working days. Emergency service depends on the technician’s schedule.
What if a product part is missing?
Inform customer care within 48 hours of delivery for quick replacements.
Are spares and accessories readily available?
Yes, CERA maintains a steady stock of parts across its distribution network.
Can I get support for out-of-warranty products?
Yes, but you may have to pay for repairs and replacement parts.
Where is CERA’s head office located?
CERA’s corporate office is in Ahmedabad, Gujarat, with operations all over India.
CERA stands as a leader in bathroom and sanitary solutions, not just because of their product innovation but also due to their dependable customer care services. From installation assistance and product issues to after-sales service and spare parts, CERA’s support network is built to provide satisfaction.
If you’re a CERA user or planning to buy their products, bookmark this blog for a hassle-free experience whenever support is needed. Quick access to their helpline, online complaint form, and WhatsApp service ensures that help is always nearby.
With CERA, your home’s elegance and comfort are always in good hands—both in design and support.
