Close Menu
    Facebook X (Twitter) Instagram
    Facebook X (Twitter) Instagram
    Dear Customer Care
    • Home
    • Telecom
      1. Jio Customer Care
      2. Airtel Customer Care
      3. Vi Customer Care
      4. BSNL Customer Care
      5. View All

      Sharekhan Customer Care Number – Complete Support Guide (2025)

      19th June 2025

      Paytm Money Customer Care Number – A Complete Support Guide

      15th June 2025

      Future Generali Life Insurance Customer Care Number – Complete Support Guide

      15th June 2025

      Indiabulls Personal Loan Customer Care Number – Full Support Guide

      15th June 2025

      Sharekhan Customer Care Number – Complete Support Guide (2025)

      19th June 2025

      Paytm Money Customer Care Number – A Complete Support Guide

      15th June 2025

      Future Generali Life Insurance Customer Care Number – Complete Support Guide

      15th June 2025

      Indiabulls Personal Loan Customer Care Number – Full Support Guide

      15th June 2025

      Sharekhan Customer Care Number – Complete Support Guide (2025)

      19th June 2025

      Paytm Money Customer Care Number – A Complete Support Guide

      15th June 2025

      Future Generali Life Insurance Customer Care Number – Complete Support Guide

      15th June 2025

      Indiabulls Personal Loan Customer Care Number – Full Support Guide

      15th June 2025

      Sharekhan Customer Care Number – Complete Support Guide (2025)

      19th June 2025

      Paytm Money Customer Care Number – A Complete Support Guide

      15th June 2025

      Future Generali Life Insurance Customer Care Number – Complete Support Guide

      15th June 2025

      Indiabulls Personal Loan Customer Care Number – Full Support Guide

      15th June 2025

      Sharekhan Customer Care Number – Complete Support Guide (2025)

      19th June 2025

      Paytm Money Customer Care Number – A Complete Support Guide

      15th June 2025

      Future Generali Life Insurance Customer Care Number – Complete Support Guide

      15th June 2025

      Indiabulls Personal Loan Customer Care Number – Full Support Guide

      15th June 2025
    • IRCTC
      • I-tickets/e-tickets
      • Cancellation E-tickets
    • Banking
      • SBI Customer Care Number
      • HDFC Bank Customer Care Number
      • Catholic Syrian Bank Customer Care Number
      • ICICI Bank Customer Care Number
    • Web Story
    • Blog
    Dear Customer Care
    You are at:Home - Others - CERA Customer Care Number: Full Support Guide (2025 Edition)
    Others

    CERA Customer Care Number: Full Support Guide (2025 Edition)

    Mr. KumarBy Mr. Kumar6th June 2025Updated:6th June 2025No Comments6 Mins Read
    Facebook Twitter Pinterest LinkedIn Tumblr Email
    CERA Customer Care Number
    CERA Customer Care Number
    Share
    Facebook Twitter LinkedIn Pinterest Email

    CERA is a renowned brand in India, synonymous with innovation, elegance, and high-quality bathroom solutions. From sanitaryware and faucets to wellness products and kitchen sinks, CERA has built a reputation for trust and excellence. With such a wide range of products and a massive customer base across India, having reliable and accessible customer support is crucial.

    Whether you’re a homeowner, architect, builder, or interior designer, CERA ensures complete after-sales support. This comprehensive guide covers all you need to know about CERA customer care number, including how to contact them, resolve complaints, register service requests, and get answers to common concerns.


    Table of Contents

    Toggle
    • About CERA
    • Why You Might Need CERA Customer Care
    • CERA Customer Care Number & Contact Details
      • 1. CERA Toll-Free Number
      • 2. Customer Care Email Support
      • 3. CERA WhatsApp Support
      • 4. Online Complaint Registration
      • 5. CERA Social Media Handles
    • CERA Products Covered Under Customer Service
    • How to Register a Warranty with CERA
    • Common Complaints Handled by CERA Support
      • 1. Installation Delays
      • 2. Defective Product
      • 3. Leakage or Functional Issues
      • 4. Noisy or Non-Functional Wellness Products
      • 5. Missing Parts or Components
    • Tips for a Smooth Customer Support Experience
    • What Makes CERA Customer Support Stand Out
    • Dealer & Distributor Assistance
    • CERA’s Commitment to Quality
    • What to Do if CERA Customer Care Doesn’t Respond
    • FAQs – CERA Customer Care
      • What is the toll-free number for CERA customer service?
      • How do I register a service complaint online?
      • Does CERA provide free installation?
      • What documents are needed for warranty support?
      • How long does CERA take to respond to a complaint?
      • Can I get service on Sundays?
      • What if a product part is missing?
      • Are spares and accessories readily available?
      • Can I get support for out-of-warranty products?
      • Where is CERA’s head office located?

    About CERA

    CERA Sanitaryware Ltd. has been a leading name in the building materials and bathroom solutions industry for over three decades. Their range includes:

    • Wash basins & water closets
    • Faucets & showers
    • Wellness solutions (bathtubs, steam rooms, etc.)
    • Tiles
    • Kitchen sinks
    • Allied accessories and fittings

    CERA blends design and functionality, delivering not just products but complete bathroom and kitchen experiences.

    Why You Might Need CERA Customer Care

    Even the best products may need support, and CERA ensures they are just a call or click away. Here are some situations when customer support becomes essential:

    • Product installation queries
    • Warranty registration
    • Repairs or replacement services
    • Complaint about a defective product
    • Delayed service or technician visit
    • Finding nearby dealers or service centers
    • Clarification on features or product models

    CERA customer support is helpful for both retail and institutional customers.

    Also read
    forever21.in | India Customer Care
    forever21.in | India Customer Care
    Zee News Customer Care No.
    Zee News Customer Care No.

    CERA Customer Care Number & Contact Details

    1. CERA Toll-Free Number

    The most direct way to reach out: 1800-258-5500

    • Available on all working days
    • Timing: 9:00 AM to 6:00 PM
    • For queries related to installations, complaints, or product info

    2. Customer Care Email Support

    For written communication or attaching documents: customercare@cera-india.com Mention the product type, issue description, purchase invoice (if applicable), and your contact details.

    3. CERA WhatsApp Support

    You can connect with them on WhatsApp by scanning the QR code available on their website or through the mobile number provided after registering a complaint.

    4. Online Complaint Registration

    Steps to log a service request:

    • Visit CERA’s official website
    • Navigate to Customer Care > Service Request
    • Fill in details like name, product, issue, contact info, and upload documents
    • Submit and track status via reference ID

    5. CERA Social Media Handles

    CERA is also responsive on social media platforms:

    • Twitter: @CERA_India
    • Facebook: /cerasanitaryware
    • Instagram: @cera_india

    Use hashtags or direct messages for support or feedback.

    CERA Products Covered Under Customer Service

    Customer care assists with:

    • Sanitaryware – Commodes, wash basins, cisterns
    • Faucets – Taps, mixers, showers
    • Wellness products – Bathtubs, Jacuzzis, steam rooms
    • Tiles – Floor and wall tiles
    • Kitchen solutions – Stainless steel and quartz sinks

    Services include installation, repairs, maintenance, and warranty assistance.


    How to Register a Warranty with CERA

    Most CERA products come with warranties ranging from 1 to 10 years depending on the item. To register:

    1. Keep your product bill or invoice ready
    2. Visit the Warranty section on CERA’s website
    3. Fill in product details, purchase date, and upload the bill
    4. Submit and receive confirmation via SMS/email

    Warranty coverage includes manufacturing defects. Damages due to improper use or third-party installation may not be covered.

    Common Complaints Handled by CERA Support

    1. Installation Delays

    If a technician hasn’t arrived post-purchase, call or log a service request. The standard installation time is 2–4 working days.

    2. Defective Product

    Products arriving damaged or with visible flaws can be replaced under warranty.

    3. Leakage or Functional Issues

    Leaky faucets, dripping showers, or flushing problems are resolved through technician visits.

    4. Noisy or Non-Functional Wellness Products

    Bathtubs and steam units may need calibration or parts replaced—handled by CERA’s expert teams.

    5. Missing Parts or Components

    If a box is delivered with missing screws, nuts, or accessories, notify customer care within 48 hours.

    Tips for a Smooth Customer Support Experience

    • Keep your invoice and product details ready
    • Write down the service request ID or reference number
    • Follow up only after the suggested resolution period
    • Be precise while describing the issue
    • Use photos or videos where possible for faster resolution

    What Makes CERA Customer Support Stand Out

    • Nationwide service network
    • Trained in-house technicians
    • Quick turnaround on complaints
    • Assistance in local languages
    • Integrated complaint tracking system

    Dealer & Distributor Assistance

    If you purchased CERA products through a dealer:

    • Contact them for initial support
    • They often coordinate with CERA service teams
    • Warranty remains valid whether product is bought online or offline

    CERA’s Commitment to Quality

    CERA offers ISO-certified quality assurance and invests heavily in R&D to deliver long-lasting products. Their support team reflects the same commitment:

    • Honest service timelines
    • Easy accessibility
    • Fair handling of complaints

    What to Do if CERA Customer Care Doesn’t Respond

    While rare, if support is unresponsive:

    Write a formal letter or email to the head office in Gujarat

    Escalate to the Service Head or Regional Manager (available via company directory)

    Tag official accounts on social media

    Lodge a complaint through the website again

    FAQs – CERA Customer Care

    What is the toll-free number for CERA customer service?

    You can call 1800-258-5500 during business hours.

    How do I register a service complaint online?

    Go to the CERA website, open the ‘Service Request’ page, fill in the details, and submit.

    Does CERA provide free installation?

    Some premium products come with free installation offers. Check with your dealer at the time of purchase.

    What documents are needed for warranty support?

    A valid invoice/bill and warranty card (if provided) are required.

    How long does CERA take to respond to a complaint?

    Usually within 24 to 72 working hours depending on your location.

    Can I get service on Sundays?

    Service is generally available on working days. Emergency service depends on the technician’s schedule.

    What if a product part is missing?

    Inform customer care within 48 hours of delivery for quick replacements.

    Are spares and accessories readily available?

    Yes, CERA maintains a steady stock of parts across its distribution network.

    Can I get support for out-of-warranty products?

    Yes, but you may have to pay for repairs and replacement parts.

    Where is CERA’s head office located?

    CERA’s corporate office is in Ahmedabad, Gujarat, with operations all over India.

    CERA stands as a leader in bathroom and sanitary solutions, not just because of their product innovation but also due to their dependable customer care services. From installation assistance and product issues to after-sales service and spare parts, CERA’s support network is built to provide satisfaction.

    If you’re a CERA user or planning to buy their products, bookmark this blog for a hassle-free experience whenever support is needed. Quick access to their helpline, online complaint form, and WhatsApp service ensures that help is always nearby.

    With CERA, your home’s elegance and comfort are always in good hands—both in design and support.

    CERA Kitchen sinks Tiles Wash basins
    Share. Facebook Twitter Pinterest LinkedIn Tumblr Email
    Previous ArticleDineout Customer Care Number: Complete Support Guide (2025)
    Next Article Elica Chimney Customer Care Number: Complete Guide for Hassle-Free Support (2025)
    Mr. Kumar

    Mr. Kumar is a professional blog writer who has written interesting, SEO-friendly content in a wide range of niches. He has the ability to break down complex topics into simple and meaningful content that will deliver value to the reader. His strength lies in creating engaging blog posts that rank high on search engines. From technical insights to lifestyle stories, Mr. Kumar's writing combines creativity, precision, and a deep understanding of audience needs. His expertise makes him an authoritative voice in the world of blogging, delivering impactful narration that informs and inspires.

    Related Posts

    Dineout Customer Care Number: Complete Support Guide (2025)

    6th June 2025

    Blue Star Customer Care Number: Complete Support Guide with FAQs

    25th May 2025

    Bajaj Electricals Customer Care Number: Your Complete Guide to Support and Assistance

    25th May 2025
    Advertisement




    Follow us on
    • Facebook
    • Twitter
    • Pinterest
    • Instagram
    • YouTube
    Advertisement

    Related Posts
    • Sharekhan Customer Care Number – Complete Support Guide (2025)
    • Paytm Money Customer Care Number – A Complete Support Guide
    • Future Generali Life Insurance Customer Care Number – Complete Support Guide
    • Indiabulls Personal Loan Customer Care Number – Full Support Guide
    • Indane Gas Customer Care Number – Complete Customer Support Guide
    • Banks Customer Care Number

    Indiabulls Personal Loan Customer Care Number – Full Support Guide

    15th June 2025

    Freecharge Customer Care Number – Complete Support Guide (2025)

    7th June 2025

    Fullerton Customer Care Number – Complete Support Guide (2025)

    7th June 2025

    Karnataka Bank Customer Care Number: Comprehensive Guide with FAQs

    3rd June 2025

    CCAvenue Customer Care Number: Your Comprehensive Guide to Seamless Support

    30th May 2025

    Sharekhan Customer Care Number – Complete Support Guide (2025)

    By Mr. Kumar19th June 2025

    Sharekhan Customer Care Number In the fast-paced world of stock trading and investment, having the…

    Paytm Money Customer Care Number – A Complete Support Guide

    15th June 2025

    Future Generali Life Insurance Customer Care Number – Complete Support Guide

    15th June 2025

    Indiabulls Personal Loan Customer Care Number – Full Support Guide

    15th June 2025
    About
    About

    DearCustomerCare.com, An informational Portal That Publishes All Brand’s Customer Care Helpline & Contact Information of all Indian and Worldwide Level Companies and Organization’s Across all Categories.

    Facebook X (Twitter) Instagram Pinterest
    Latest Post
    Sharekhan Customer Care Number – Complete Support Guide (2025)
    19th June 2025
    Paytm Money Customer Care Number – A Complete Support Guide
    15th June 2025
    Future Generali Life Insurance Customer Care Number – Complete Support Guide
    15th June 2025
    Indiabulls Personal Loan Customer Care Number – Full Support Guide
    15th June 2025
    Advertisement
    © 2025 Dearcustomercare.com.
    • About Us
    • Disclaimer
    • Privacy Policy
    • Contact Us

    Type above and press Enter to search. Press Esc to cancel.