In today’s digital world, a fast and reliable internet connection is more than a luxury—it’s a necessity. Excitel Broadband has become a top choice for many Indian users thanks to its affordable high-speed plans and fiber-optic connectivity. However, even the best broadband service might occasionally require support.
Excitel Broadband Customer Care number
Whether it’s connection issues, installation queries, plan upgrades, or billing clarifications, this comprehensive guide will walk you through everything you need to know about Excitel Broadband Customer Care number from how to reach them, how to register complaints, and what to expect from their service.
About Excitel Broadband
Excitel was launched in 2015 with a vision to offer buffer-free streaming and lag-free gaming to Indian users. Known for unlimited plans at competitive prices, Excitel operates across multiple Tier 1, 2, and 3 cities with a strong focus on:
- Fiber-to-the-home (FTTH) connections
- Unlimited usage without FUP limits
- Easy plug-and-play setup
- High-definition video streaming
- Smart city broadband initiatives
Why You May Need Excitel Customer Care
Customers typically reach out to Excitel for:
- New connection requests
- Internet not working or slow speed
- Payment or recharge issues
- Installation delays
- Router or modem malfunction
- Shift connection to new location
- Plan upgrades or renewals
- Disconnection or cancellation requests
Excitel Customer Care Number & Contact Details
1. Excitel Customer Care Toll-Free Number
1800-419-0505
- Timings: 9:00 AM – 9:00 PM (All days including Sunday)
- Ideal for quick resolution of complaints, billing issues, or service help
2. Excitel WhatsApp Support
You can connect with their automated assistant on WhatsApp by:
- Visiting their website and clicking the WhatsApp icon
- Sending a message to initiate self-service or talk to an agent
3. Email Support
- Best for formal queries, complaints, or attachment-based support
4. Live Chat Support
- Visit excitel.com
- Click on the ‘Help’ or ‘Chat’ icon on the homepage
- Available during working hours
How to Register a Complaint Onlin
If you face any issue with your broadband service, follow these steps:
- Visit the Excitel customer portal or app
- Login with your registered number
- Select ‘Raise Complaint’ or ‘Support’
- Choose the issue category (speed, no internet, billing, etc.)
- Submit
You’ll receive a ticket ID which you can use to track the status.
Common Excitel Customer Complaints & Solutions
1. No Internet Access
- First, check router connection and reboot
- If the issue persists, raise a complaint via app or call helpline
2. Frequent Disconnection
- May be due to outdated firmware or poor cabling
- Technicians can check signal quality and replace router if needed
3. Slow Speed
- Make sure no background downloads are running
- Test using Excitel’s recommended speed test tool
- Report via support channels for bandwidth check
4. Billing Error
- Overcharged bill or incorrect invoice
- Raise a billing dispute with details and screenshot
5. Connection Shift to New Location
- Raise a shift request 3–4 days in advance
- Charges may apply depending on distance
Excitel Fiber Installation and Activation Support
What’s Included:
- Router or ONT setup
- Basic wiring and wall drilling
- 24–48 hours activation time post-installation
For delays, contact customer care and provide your reference number.
How to Track Complaint or Service Request
After registering a complaint:
- Visit the Excitel website or mobile app
- Click on ‘Track Request’
- Enter your registered phone number and request ID
- Status will show assigned technician, estimated resolution time, etc.
Excitel Broadband Plans & Recharge Help
Common Recharge Problems:
- Payment deducted but not reflected
- Incorrect plan activated
- Failed transaction during recharge
Solutions:
- Share UTR or transaction ID via email/WhatsApp
- Contact bank if payment was not captured
Nearest Excitel Franchise or Office Support
If phone or email doesn’t help, you can:
- Visit your local Excitel partner or distributor
- Get help with connection upgrade, router replacement, etc.
Tip: Ask your neighbor which Excitel technician they coordinate with for faster local support.
How Excitel Ensures Customer Satisfaction
- Technician dispatch within 24–48 hours
- Transparent pricing and plan details
- WhatsApp and app-based support
- Easy complaint escalation
- No hidden FUP limits on major plans
Tips for Smooth Service Experience
- Always use Excitel’s official channels for support
- Save all invoices and request IDs
- Note down the technician’s number and name
- Avoid third-party payment apps unless verified
- Read your plan speed and validity before renewal
Escalation Matrix – If Complaint is Not Resolved
- First Level: Call or use app to raise complaint
- Second Level: Email to support@excitel.com with ticket ID
- Final Level: Tag Excitel India on Twitter or use LinkedIn
FAQs – Excitel Broadband Customer Care
What is the customer care number of Excitel Broadband?
1800-419-0505 for all support and service requests.
Is there WhatsApp support available?
Yes, users can access 24×7 chatbot and human support via WhatsApp.
How long does installation take?
Usually within 1–2 working days after payment.
Can I get refund on unused days if I cancel?
Excitel doesn’t offer pro-rata refunds, but exceptions are considered in rare cases.
Where do I raise complaints?
Via the Excitel app, website portal, or WhatsApp.
How do I upgrade my plan?
Use the app or call customer support to request a higher-speed plan.
Does Excitel offer static IP?
Yes, but only on select business plans. Contact sales or support.
Why is my Excitel speed low at night?
Peak time traffic, multiple users, or outdated router could be reasons. Raise a ticket if persistent.
How do I cancel my broadband connection?
Request cancellation via app or email. Hardware pickup scheduled if router was provided.
Can I keep my number if I shift my connection?
Yes, your Excitel user ID remains the same across locations (if serviceable).
Excitel has transformed the Indian broadband space by offering unlimited plans without FUP limits at affordable rates. While their service is generally reliable, knowing how to contact their customer care efficiently ensures a smoother experience.
From billing concerns to technical faults, Excitel’s responsive support team is just a call or click away. Keep this guide bookmarked and share it with others who rely on Excitel’s high-speed internet.
Stay connected, stay informed—and let Excitel power your digital life with confidence!
