If you’re using or planning to use Hathway’s cable TV or broadband services, it’s essential to know ho to contact Hathway Cable & Broadband Customer Care Numbers and where—to get help when issues arise. Whether it’s a technical glitch, billing confusion, or needing to raise a complaint, having the right customer care information can save you time and stress.
About Hathway Cable & Datacom Ltd
- Founded: 1999 (originally BITV)
- Ownership: A subsidiary of Reliance Industries
- Services Offered:
- Digital cable TV
- Broadband—CATV & FTTH
- Home networking and related services
- Service Footprint:
- Cable TV: ~140+ cities
- Broadband: ~21 major cities
Why You Might Need Hathway Customer Care
Hathway users reach out for reasons like:
- Cable TV outages or channel loss
- Poor picture quality or PVR issues
- Broadband-related problems: slow speed, no connectivity
- Modem/router malfunctions
- Billing, plan, or recharge issues
- Moving, deactivating services, or porting away
Timely support is vital for both daily entertainment and work-from-home needs.
Key Customer Care Contacts
📞 National Toll-Free Helplines:
- 1800 419 3114 – Broadband support
- 1800 419 7900 – Digital cable TV support
📍 City-Specific Branch and Helpline Numbers:
Access city-level numbers via the official site.
Major Metro Office Contacts (Examples)
(Phone, Fax & Nodal Details)
| City | Broadband | Cable TV |
|---|---|---|
| Mumbai | 1800 419 3114, 022‑67134600 | 1800 419 7900, 91‑22‑66623333 |
| Bangalore | 080‑40161616 | 080‑49457800 |
| Delhi/NCR | 0120‑6836401 | 011‑47737500 |
| Kolkata | 033‑40302444 | 033‑40316800 |
| Hyderabad | 040‑66989898 | 040‑66460023 |
For a complete list of regional numbers and emails, visit your city’s support portal.
Other Support Channels
✉️ Email IDs:
- Broadband: support@hathway.net, info@hathway.net
- Cable TV: catvsupport@hathway.net
📠 Fax:
Main office (Mumbai): 022‑24933355
🌐 Web-based Support:
- Use the self‑care portal at selfcare.hathway.com
- File complaints with your account or mobile number
- Problems are usually acknowledged within 8 hours
🏛️ Nodal & Appellate Officers:
If initial support isn’t resolved, escalate it using appointed nodal/appellate officers across regions. Examples:
- South (Bangalore/Hyderabad): Mr. Shivkumar BJ – 080‑46881888
- Mumbai/Pune & other zones: Mr. Santosh Sonawane – 8879798969
Cases are addressed within 10–30 days
How to Contact for Common Issues
1. No Internet or Slow Speed
- Call 1800 419 3114 and log a complaint
- Use the broadband self-care portal for tracking
Technicians usually respond in 24–48 hours
2. TV Signal Loss, Channels Missing
- Dial 1800 419 7900 or your city’s cable number
- Use the web chat or IVRS support
Expect follow-up within a few hours
3. Billing & Recharge Problems
- Call the toll-free number or email support@hathway.net
- Provide details: account number, invoice, payment proof
4. Modem/Router Faults
- Raise a technician visit request
- They’ll inspect, repair, or replace as needed
5. Porting, Shifting, or Cancellation
- Digest exit terms before calling
- Request return of rented hardware
- Escalate to nodal officer if outbound calls/responses don’t stop
Troubleshooting Tips Before Calling
- Reboot devices (modem, set-top box)
- Check all cable and power connections
- Confirm if downtime is scheduled (system-wide outage)
- Log in to the web portal for real-time updates
- Keep goband and complaint IDs ready
Escalation Workflow
- First Level: Toll-free or city hotline
- Second Level: Raise email complaint with full details
- Third Level: Use self-care portal or web chat
- Final Level: Escalate to appellate authority
- If unresolved: File consumer complaint with TRAI/FORUM
User Experiences (from Reddit)
Here are real quotes summarizing subscribers’ experiences—with grievances and tips:
“Hathway feels like a virus… kept calling for twice or thrice daily even after I moved”
“Eventually, they stopped calling… had to lodge a consumer forum complaint”
Many users report persistent sales calls post-termination, suggesting escalation to consumer forums or using DND registration.
Best Practices to Stop Post-Cancellation Harassment
- Report numbers through Truecaller or call-block apps
- Register DND (Do Not Disturb) via TRAI app
- Log complaints against unsolicited calls
- Provide proof of hardware return and receive an official “closure” acknowledgment
- Consider lodging a consumer forum complaint for continued harassment
FAQs – Hathway Customer Care
What are the general helpline numbers?
Broadband: 1800 419 3114
Digital Cable TV: 1800 419 7900
Regional numbers available city-wise
How to register a broadband complaint?
Call toll-free, raise via portal, track reference ID, and escalate if needed.
What if my cable TV box fails?
Contact cable helpline; request technician or visit local office.
What if issues persist for days?
How to stop post-termination calls?
File DND complaints, keep hardware return record, escalate to TRAI/consumer forums.
Can I shift my connection to a new address?
What emails should I use for support?
Broadband: support@hathway.net, info@hathway.net
Cable TV: catvsupport@hathway.net
What to do for lost POD?
Not directly relevant for cable/internet—dispute via email with proof, escalate if unresolved.
When is support available?
Toll-free lines: 24×7/365. City offices typically Mon–Sat. IVRS available for cable during working hours.
Hathway remains one of India’s longest-standing cable and broadband providers. Yet, customer support has room for improvement, particularly in handling service termination and sales calls. By understanding the right procedures—starting with helplines, portal, and escalation to judicial forums—you can secure timely service delivery and avoid unwanted solicitations post-disconnection.
Keep this guide handy for:
- Troubleshooting day-to-day issues
- Registering and tracking complaints
- Handling aggressive marketing calls
- Escalating unresolved concerns effectively
Stay informed, stay in control, and enjoy the entertainment or broadband experience you deserve.
