Kia Motors is one of the fastest-growing automobile brands in India and across the world. Known for its stylish designs, advanced technology, and reliable performance, Kia has earned the trust of millions of customers. Whether you own a Kia Seltos, Sonet, Carens, or EV6, having access to the Kia Motors customer care number and support information is essential for a smooth vehicle ownership experience.
In this detailed guide, we will cover everything you need to know about Kia Motors customer support — including how to reach them, what services they offer, and how you can get assistance for your car-related queries. This article is entirely original and aims to help Kia customers understand their options for reliable support.
Introduction to Kia Motors India
Kia Motors entered the Indian market with a promise to redefine driving experiences through innovation, comfort, and technology. Since launching its first model, the brand has focused heavily on customer satisfaction. To support this mission, Kia has built a strong customer care network across India that provides 24×7 assistance to customers for vehicle-related concerns.
Whether it’s a question about your car warranty, service booking, roadside assistance, or dealership information, Kia Motors ensures that help is always just a call away.
Kia Motors Customer Care Number
If you are facing any issue related to your Kia vehicle or services, you can reach the Kia Motors customer care helpline for quick assistance.
- Kia Motors Customer Care Number (Toll-Free): 1800-108-5000
- Alternate Contact Option: Available via Kia’s official website “Contact Us” section or through the MyKia mobile app.
- Availability: 24×7 customer assistance for emergencies and working hours for general queries.
Through this helpline, you can get help for:
- Booking a test drive or service appointment
- Complaints and feedback
- Warranty or spare part inquiries
- Technical assistance
- Roadside emergency help
Why Contact Kia Motors Customer Care?
There are several reasons why a customer might need to contact Kia’s support team. Some of the common cases include:
- Vehicle Service Requests: For scheduling routine maintenance or repairs.
- Roadside Assistance: If your car breaks down or faces a technical issue while traveling.
- Warranty Information: Clarifying warranty coverage for different components.
- Complaints or Feedback: Reporting issues with dealership experiences or product performance.
- Product Inquiries: Seeking information on new vehicle launches, pricing, or features.
Kia Motors believes in creating long-term relationships with customers, so their service team is trained to resolve queries professionally and efficiently.
Contact Kia Motors via Email
In addition to the customer care number, Kia also provides email-based support for detailed queries. You can write to the company with your car details, issue description, and contact information.
When writing an email to Kia Motors, include:
- Your full name
- Contact number and email ID
- Car model and registration number
- Concern or issue description
This ensures a quick and accurate response from their support team.
Contact Through Kia Showrooms and Dealerships
Kia has an extensive dealership network across India. Every authorized Kia dealer is equipped with a customer relations desk that can handle issues locally. You can visit your nearest Kia dealership for:
- Test drives and new car booking
- Service appointments
- Vehicle financing and insurance help
- Accessories and parts
The customer relations executive at the dealership can also escalate your issue to higher levels of support if needed.
Kia Motors Roadside Assistance (RSA)
Kia offers 24×7 Roadside Assistance for all its customers. This service ensures that help reaches you anytime, anywhere. Whether you have a flat tire, battery failure, or need towing service, RSA is just a phone call away.
Roadside Assistance covers:
- Mechanical and electrical breakdowns
- Flat tires and battery jump starts
- Emergency fuel delivery
- Towing to the nearest service center
- Lockout assistance
RSA Helpline: 1800-108-5000 (same customer care number)
You can also request assistance through the MyKia App, which tracks your location and sends help directly.
Kia Motors MyKia Mobile App
Kia has launched an intuitive MyKia App for customers, making communication and service management effortless. The app offers:
- Service booking
- Roadside assistance requests
- Vehicle health report tracking
- Insurance and warranty details
- Live chat with customer care
- Nearby dealership locator
By using this app, customers can skip long calls and manage most of their service needs digitally.
Common Issues Handled by Kia Customer Care
The customer care team at Kia handles a wide range of queries, including but not limited to:
- Engine performance or mileage issues
- Infotainment system updates
- Warranty claim status
- Payment or financing problems
- Delay in service or parts availability
- Feedback on dealership behavior
Each complaint is logged and tracked until resolved, ensuring customer satisfaction and transparency.
Kia Motors Head Office Contact Information
Kia Motors India’s head office handles corporate and escalated cases. While customers should first approach customer care, unresolved issues can be directed to the corporate level for review.
Head Office (India):
Kia Motors India Pvt. Ltd.
Anantapur District, Andhra Pradesh
You may reach out through email or post for major complaints or policy-related queries. Always mention your complaint ID when writing to the head office.
Steps to Register a Complaint with Kia Motors
Here’s a step-by-step guide to raising a complaint effectively:
- Call the Customer Care Number: Speak to an agent and explain your issue in detail.
- Get a Complaint Reference ID: Always ask for a complaint number for future follow-up.
- Follow Up via Email: If the issue persists, send a written complaint with the reference ID.
- Contact the Dealership Manager: In case the issue involves a specific branch or service center.
- Escalate to the Regional Office: If you’re unsatisfied with the resolution, you can request escalation.
Kia aims to resolve all complaints within a reasonable time frame, usually 3–5 business days depending on complexity.
Service Booking Made Easy
Kia makes it simple for customers to book car servicing:
- Book via Customer Care Number or MyKia App.
- Choose your preferred date and service type.
- Receive confirmation via SMS or email.
- Drop your car at the service center or use pick-up & drop facility.
Regular service ensures that your Kia runs smoothly and maintains warranty validity.
Kia Motors Customer Feedback System
After every service or interaction, Kia encourages customers to share feedback. You can rate your experience via:
- SMS survey links
- The MyKia App
- Direct call from the Kia feedback team
Your reviews help the brand improve service quality and reward high-performing dealers.
Contact for Corporate and Fleet Sales
Kia also caters to businesses through its corporate and fleet sales department. If you represent an organization looking to purchase vehicles in bulk or for company use, you can contact Kia’s corporate team via:
- The official Kia website “Corporate Sales” section
- The nearest regional dealership specializing in fleet management
Provide your company details and requirements for a personalized quote.
Contact for Extended Warranty and Insurance
If you wish to extend your Kia’s warranty or renew insurance, the customer care team can assist. Extended warranty plans cover key components beyond the standard warranty period.
For claims or renewal:
- Call the helpline number
- Provide vehicle registration details
- Confirm plan options and payment methods
Insurance-related questions can also be handled through the same helpline or dealership.
How Kia Ensures Customer Satisfaction
Kia’s success lies in its customer-first approach. The company continuously trains service personnel to maintain high standards. Their CRM system tracks every query from start to resolution, ensuring no complaint goes unattended.
They also have a 3-Level Complaint Escalation Matrix:
- Level 1: Customer Care
- Level 2: Regional Office
- Level 3: Corporate Customer Relations
This structured approach ensures transparency and accountability in every customer interaction.
Tips When Contacting Kia Customer Care
To make your conversation smoother:
- Keep your vehicle registration number handy.
- Note down your service history or warranty details.
- Speak politely and clearly about the issue.
- Ask for a reference number for tracking.
- Follow up only after the standard resolution time.
Such proactive communication helps both the customer and the support team handle the matter efficiently.
Kia Motors’ Vision for Future Service Excellence
Kia aims to build an ecosystem where customer satisfaction goes beyond product delivery. Their goal is to ensure:
- Seamless service scheduling
- Transparent repair costs
- Faster turnaround times
- AI-driven customer support through digital platforms
The integration of technology with customer care ensures faster responses and better service accuracy.
Digital Transformation in Kia Customer Support
Kia has incorporated cutting-edge technology into customer service:
- AI Chatbots: For quick answers on the website or app.
- Automated Updates: Real-time service status notifications.
- Service History Access: Full digital record of maintenance.
- Customer Analytics: Understanding patterns to serve better.
This modern approach allows Kia to deliver world-class after-sales service.
How Kia Builds Trust with Customers
From transparent pricing to open feedback systems, Kia believes in empowering customers. Every service report is shared with the owner, ensuring no hidden charges. Regular updates about recall notices or software upgrades are communicated proactively.
Such practices have helped Kia Motors achieve some of the highest customer satisfaction ratings in India.
Conclusion – Kia Motors Customer Care That Cares
Kia Motors’ customer care system is a perfect blend of technology, accessibility, and professionalism. Whether you are a new car owner or a long-term Kia family member, the customer care number 1800-108-5000 remains your one-stop solution for all assistance.
From roadside help to feedback management, Kia ensures that every query is resolved with care and efficiency. By combining digital tools, dedicated staff, and customer-first policies, Kia Motors truly stands out as a brand that values its customers at every step.
Frequently Asked Questions (FAQs)
What is the Kia Motors customer care number?
The Kia Motors toll-free number is 1800-108-5000 for 24×7 support.
How can I book my Kia car service?
You can book it through the MyKia App, by calling customer care, or by visiting your nearest Kia dealership.
What should I do if my Kia car breaks down on the road?
Call Kia’s 24×7 Roadside Assistance at 1800-108-5000 for immediate help.
Can I email Kia Motors for queries?
Yes, you can write to their official email address mentioned in your owner’s manual or via the contact section on their website.
How do I escalate an unresolved complaint?
Use your complaint ID and request escalation through the customer care agent or regional office.
Is Kia customer care available on weekends?
Emergency assistance is available 24×7, while general queries are handled during business hours.
How can I locate the nearest Kia service center?
Use the dealer locator feature on the MyKia App or website.
Does Kia offer online payment for services?
Yes, Kia’s digital platform allows secure online payments for bookings and maintenance.
What details should I provide when calling customer care?
Vehicle registration number, model, and contact information help agents identify and resolve your issue quickly.
How can I give feedback about my service experience?
Kia sends an SMS or app link after service; you can also call customer care to share feedback.
