In the digital age where everything from recharges to bill payments happens at our fingertips, Freecharge has emerged as one of India’s most reliable fintech platforms. Whether you’re paying a mobile bill, booking tickets, investing, or using the Freecharge Pay Later feature, it’s crucial to have access to quick customer support when you face a problem. In this guide, we’ll give you everything you need to know about the Freecharge Customer Care Number, alternate support channels, complaint registration process, and FAQs.
About Freecharge
Freecharge was established in 2010 as a digital recharge platform and later expanded into a full-fledged digital payment and financial services app. Acquired by Axis Bank, Freecharge offers:
- Prepaid/Postpaid mobile recharges
- Electricity and DTH bill payments
- UPI-based money transfers
- Pay Later services
- Mutual fund investments
- Credit score checks
- Gift cards
Their customer-first philosophy has helped them earn the trust of millions of users in India.
Why You Might Need Freecharge Customer Care
Here are common issues where Freecharge customer support can help:
- Recharge failed but amount deducted
- Cashback not credited
- UPI transaction stuck or failed
- Bill payment not reflected
- Trouble with Freecharge Pay Later
- KYC or account verification problems
- Technical glitches in the app
- Refund status tracking
Freecharge Customer Care Number India
Freecharge offers phone support for critical issues that require immediate resolution.
Freecharge Helpline Number (For Axis Bank Users)
Toll-Free Number: 1800-103-5544
Working Hours: 24×7 (for Axis Bank Freecharge Wallet issues)
In-App Support Chat
If you’re using the Freecharge app:
- Go to the “Help & Support” section from the side menu
- Choose your transaction or relevant category
- Initiate a chat with the virtual assistant or human support
This is one of the fastest ways to get your issue addressed.
Email Support
You can also write to Freecharge for issues that require documentation.
Email ID: care@freecharge.com
Mention your registered mobile number, transaction ID, and a clear description of the issue. Attach screenshots if possible.
Complaint Redressal Process
If your issue is unresolved:
- Contact customer care via app or email
- Request a complaint or ticket ID
- Escalate to higher officials via email if needed
- Retain communication for future reference
For Axis Bank-related issues, you may escalate via their Grievance Redressal Portal.
Freecharge Social Media Support
Freecharge is active on social media channels where you can raise concerns:
- Twitter: @FreeCharge
- Facebook: facebook.com/FreeCharge
- Instagram: @FreeCharge
Send them a direct message with the transaction ID or screenshot.
Services Offered by Freecharge
- Recharges & Bill Payments: Quick recharge for mobile, DTH, electricity, gas, and more
- Financial Products: Credit score checks, investment options
- Pay Later & Wallet: Axis Bank-backed digital wallet and postpaid payments
- Merchant Payments: Pay directly by scanning QR codes at stores
- UPI Transactions: Send and receive money instantly
How to Raise a Dispute on Freecharge
- Go to the Help section of the app
- Select the failed or disputed transaction
- Tap “Raise a Complaint”
- Choose the issue type and submit
You’ll receive an update within 24-48 hours.
Freecharge KYC and Account Verification
- KYC is essential for using wallet and Pay Later features
- Full KYC is done via Aadhaar-based video call verification
- KYC delays can affect transaction limits and cashback eligibility
Tips to Make Freecharge Support Faster
- Keep screenshots of your transaction
- Note the transaction ID and date
- Clearly explain your issue
- Use the same registered email or phone when contacting
Alternatives to Phone Support
- Live Chat inside the app
- FAQs Section (Self-help)
- Email communication
- Axis Bank customer care (For wallet-related queries)
Refund Policy
- Refunds for failed transactions are usually processed within 5-7 business days
- If not credited, you can raise a complaint
- Refund is done to the original payment method
FAQs – Freecharge Customer Care Number
What is the Freecharge customer care number?
You can contact 1800-103-5544 (for Axis Wallet-related queries).
How can I talk to a human agent?
Use the chat support inside the app and request “Talk to Agent.”
My recharge failed, but I haven’t received a refund. What to do?
Raise a complaint with transaction details via app/email. Refunds take 5-7 day
Is Freecharge Pay Later safe?
Yes, it is backed by Axis Bank and regulated under RBI norms.
Can I transfer money from Freecharge wallet to bank?
Only if KYC is completed. Post-KYC, transfer is allowed with limits.
What are Freecharge wallet limits?
Without KYC: ₹10,000/month. With KYC: ₹1,00,000/month.
I did a UPI payment that’s not reflecting. Help?
Wait for 24 hours. If not resolved, raise a dispute via app
How to close my Freecharge account?
Write an email to care@freecharge.com requesting account closure.
Does Freecharge have 24×7 customer service?
App-based support and Axis helpline are available 24×7.
Can I contact Freecharge on WhatsApp?
As of now, WhatsApp support is not officially available.
Freecharge continues to provide digital convenience through its powerful app ecosystem, and their customer care is designed to resolve user issues quickly and efficiently. Whether it’s a failed recharge or wallet issue, knowing how to contact Freecharge support can save you time and stress. Bookmark this guide for any future needs and experience seamless digital transactions with confidence!
