Emirates Airways is not just an airline; it’s a symbol of world-class service, modern luxury, and reliable international travel. With flights operating across six continents, Emirates has built a reputation for providing a premium travel experience — from its award-winning in-flight services to its highly responsive customer support system. If you’re planning to fly with Emirates or have already booked a flight, having access to the Emirates Airways customer care number is essential.
In this in-depth blog post, we’ll walk you through everything you need to know about Emirates customer care — how to contact them, what services they cover, common issues they help resolve, and answers to frequently asked questions.
🛫 About Emirates Airways
Founded in 1985 and headquartered in Dubai, Emirates is the flag carrier of the United Arab Emirates. It operates one of the largest and youngest fleets of aircraft in the world, including Airbus A380s and Boeing 777s. Known for luxury cabins, superior food service, and a vast route network, Emirates is a go-to choice for both leisure and business travelers globally.
📞 Emirates Airways Customer Care Number (India & Global)
Whether you are based in India or traveling internationally, Emirates offers customer care support via dedicated regional helplines and global numbers.
🔹 Customer Care Number – India
- Toll-Free Number: 022-40974097
- Working Hours: Monday to Saturday – 09:00 AM to 06:00 PM
- Languages Supported: English, Hindi, and regional languages
- Support Services: Ticket booking, cancellations, baggage issues, special requests, refunds, and travel policies
🌍 Global Customer Support
If you are outside India, Emirates provides region-specific customer care numbers accessible via local offices or the official website’s contact section. Emirates support is known for quick resolutions, polite staff, and detailed assistance.
💬 Other Ways to Reach Emirates Customer Service
Emirates makes it easy for customers to reach out through various communication channels:
📧 Email Support
You can email Emirates customer service for non-urgent matters, such as refund requests, travel insurance, or feedback.
💻 Live Chat
The Emirates website includes a live chat option, available 24/7. You can chat with a representative for:
- Booking changes
- Flight status
- Inquiries about in-flight services
- Travel documents and visa queries
📲 Emirates Mobile App Support
Download the Emirates app on Android or iOS to manage bookings, access customer care, track your flight, or update your profile. It offers:
- Mobile check-in
- Boarding pass access
- Seat selection
- 24/7 chat support
- Reward program details
🧾 Common Reasons to Contact Emirates Airways Customer Care
1. Flight Bookings or Changes
Need to modify your travel date or upgrade your seat? Call customer care to handle changes quickly and smoothly.
2. Cancellation or Refund Issues
Not traveling anymore? Reach out to the Emirates helpline for cancellation rules, refund timelines, and ticket conditions.
3. Baggage Problems
For lost, delayed, or damaged luggage, Emirates offers quick assistance via:
- Local airport counters
- Customer service phone
- File a claim directly through support
4. In-Flight Service Requests
You can call ahead to:
- Order special meals
- Request infant care items
- Arrange for a bassinet or aisle seating
5. Traveling with Pets or Special Needs
Customer care can help you plan trips involving pets, wheelchairs, senior citizens, or passengers requiring medical attention.
🧳 Emirates Baggage Support Services
Emirates is known for its generous baggage policy. If you face any baggage-related issue:
- Keep your baggage tag number
- File a Property Irregularity Report (PIR) at the airport
- Call customer care with your PNR and travel details
They’ll help you track your baggage and arrange delivery if delayed.
🎟️ Emirates Skywards Loyalty Program Support
If you’re a member of Emirates’ frequent flyer program, Skywards, the customer care number also provides support related to:
- Earning and redeeming Skywards Miles
- Booking reward flights
- Membership tier upgrades
- Assistance with login or profile updates
🔄 Handling Flight Disruptions and Emergencies
In the event of:
- Flight delays or cancellations
- Weather disruptions
- Medical emergencies during travel
Emirates customer care provides assistance such as rebooking options, hotel accommodations, or refunds depending on the situation.
📝 Required Info When Calling Customer Care
Before calling, keep these details ready:
- Booking Reference (PNR)
- Ticket Number
- Passenger Full Name
- Travel Date and Route
- Baggage Tag Number (if needed)
- Email used during booking
🗓️ Emirates Services Offered via Customer Support
- Name correction on tickets
- Change travel dates
- Add or remove passengers
- Request meal or seating preferences
- Inquire about health regulations or travel advisories
- Add extra baggage allowance
- Book stopover hotel in Dubai (Dubai Connect service)
🌐 Social Media Support
You can also reach Emirates through their official social channels:
- Twitter (for quick queries)
- Facebook & Instagram (for updates or messages)
- YouTube (for tutorials or service updates)
Make sure to provide your booking number and contact details in a private message for assistance.
📍 How to Locate Emirates Office Near You
You can visit the nearest Emirates office if your issue needs in-person assistance. Carry:
- Valid ID
- Booking documents
- Passport copy (if international)
They help with ticketing, upgrades, cancellations, and documentation.
🤝 Emirates for Corporate & Group Travel
Planning travel for a company team or large group? Emirates offers dedicated customer care for:
- Corporate booking discounts
- Travel packages for events
- Group check-in facilities
- Priority boarding and lounge access
Contact customer service to get customized solutions.
FAQs – Emirates Airways Customer Care Number
What is the Emirates customer care number for Indian passengers?
The official customer support number for Emirates India is 022-40974097.
Can I cancel my Emirates ticket over the phone?
Yes, customer service can assist with cancellation and inform you about refund eligibility.
How do I track lost baggage with Emirates?
You can track it by calling support with your baggage tag or visiting the Emirates baggage service office at the airport.
Is Emirates customer care available 24/7?
Phone support in most countries operates during business hours. However, live chat and app support are 24/7.
How do I book a special meal with Emirates?
Contact customer care at least 24 hours before departure to request vegetarian, vegan, diabetic, or religious meals.
Can I upgrade my seat through customer care?
Yes, you can inquire about business or first-class upgrades and pay the fare difference if available.
How do I reach Skywards program support?
Call the same Emirates helpline and select the loyalty program option.
What if my Emirates flight is delayed?
Customer care can help you reschedule, arrange meal vouchers, or provide accommodation if applicable.
Can I book a Dubai stopover hotel?
Yes, through Emirates’ “Dubai Connect” service. Check eligibility with customer care.
What documents do I need to keep before calling Emirates?
PNR, ticket number, travel dates, and valid ID for identity verification.
With global connectivity and a top-tier flying experience, Emirates ensures that customer satisfaction doesn’t stop at boarding. Their customer care team is trained, accessible, and committed to offering seamless travel assistance to flyers of all kinds.
Whether you’re facing booking issues, refund delays, baggage concerns, or just need some travel advice — Emirates Airways customer care number is your trusted companion. Save the number, install the Emirates app, and enjoy a smoother journey with the airline that prioritizes passenger experience above all.
