Electrolux India Customer Care Numbers
When it comes to high-performance home appliances, Electrolux India stands out as a trusted name. From refrigerators and washing machines to ovens and vacuum cleaners, Electrolux combines innovation with Scandinavian design, offering energy-efficient solutions for modern homes. But beyond the product, what ensures customer satisfaction is robust after-sales service — and that’s where the Electrolux India customer care number plays a crucial role.
In this comprehensive blog, we’ll explore everything you need to know about contacting Electrolux customer support, resolving common issues, and utilizing their digital services for a smooth ownership experience.
🏢 About Electrolux India
Electrolux India is the Indian arm of the global Electrolux Group, a leading manufacturer of household and professional appliances, headquartered in Sweden. With over a century of innovation, Electrolux products are known for their quality, aesthetic appeal, and advanced technology.
Key Product Categories in India:
- Refrigerators
- Washing Machines (Front & Top Load)
- Microwave Ovens & Built-in Kitchen Solutions
- Dishwashers
- Vacuum Cleaners
- Air Conditioners (select models)
- Kitchen Chimneys & Hobs
Whether you’re buying a basic appliance or a high-end modular kitchen setup, Electrolux offers customer care support designed to solve issues efficiently and quickly.
📞 Electrolux India Customer Care Number
Getting in touch with Electrolux India’s customer service is simple. Their toll-free helpline connects you to trained support agents ready to assist with installation, servicing, warranty claims, repairs, and general inquiries.
🔹 Toll-Free Customer Care Number:
1800-266-4045
- Working Days: Monday to Saturday
- Working Hours: 9:00 AM – 6:00 PM
- Support Languages: English, Hindi, and regional languages
- Services Available:
- Product installation requests
- Service and repair scheduling
- Warranty and AMC queries
- Complaints and feedback submission
This helpline is toll-free for all mobile and landline numbers across India.
📨 Electrolux Email Suppor
Prefer writing over calling? You can raise service requests, complaints, or ask queries through email.
- General Queries and Support: customercare@electrolux.in
Make sure to include:
- Your full name
- Product model number
- Date of purchase
- City and contact number
- Description of the issue (and photos if applicable)
💬 WhatsApp Support (Coming Soon)
While Electrolux currently does not offer WhatsApp support in India, they are working on introducing digital assistants that will enable:
- Real-time issue logging
- Service tracking
- Product usage tips
- Installation scheduling
🌐 Online Support via Website
Electrolux offers several online self-service options through their official India website. Here’s what you can do:
- Register your product
- Book a service appointment
- Check warranty coverage
- Request extended warranty
- Download user manuals
- Submit feedback or complaints
These options are perfect for people who prefer self-service over phone support.
📱 Electrolux Mobile App (If Available in Region)
In selected areas, Electrolux offers a mobile app that allows users to:
- Schedule service appointments
- Get product maintenance tips
- Access service history
- Track technicians
- Receive warranty alerts
If the app is available for your device, it’s recommended to keep it handy for seamless support access.
🏢 Electrolux Authorized Service Center
Electrolux operates a widespread network of authorized service centers across India. Customer care can help you find:
- Nearest service center address
- Working hours and days
- Contact person/technician information
You can also ask for home visits from trained service professionals for installation and repairs.
🔁 Service & Repair Process
Step-by-Step Process to Book a Service:
- Call 1800-266-4045 or email support
- Provide product details and purchase info
- Select preferred date and time for technician visit
- Receive booking confirmation via SMS/email
- Service visit is conducted, and issue is resolved
🛡️ Electrolux Product Warranty Information
Each Electrolux appliance comes with a limited manufacturer’s warranty, which typically includes:
- Refrigerators: 1 year comprehensive + 10 years on compressor
- Washing Machines: 2 years on product + 10 years on motor
- Microwaves & Ovens: 1-year warranty
- Vacuum Cleaners: 1-year warranty
- Dishwashers: 2 years
Always retain the purchase invoice and warranty card to claim any service benefits.
🔁 Extended Warranty & AMC
You can purchase extended warranties or annual maintenance contracts (AMC) from Electrolux India. These plans include:
- Priority customer care support
- Free maintenance visits
- Replacement of parts (as per plan)
- Free installation (for some appliances)
Speak to a customer care executive or request AMC pricing via email.
🔄 Installation & Demo Service
For newly purchased products, Electrolux provides free installation and demo service for most categories (like washing machines and ovens).
To book:
- Call the toll-free number within 24–48 hours of delivery
- Provide product model and invoice details
- Schedule a technician visit for installation
Note: Some built-in products may involve extra installation costs.
🧠 Common Issues & Customer Care Support
Here are some common customer problems and how Electrolux support helps solve them:
| Problem | Support Action |
|---|---|
| Refrigerator not cooling | Technician visit arranged |
| Washing machine error code | Remote diagnosis or home visit |
| Installation delay | Escalated via phone or email |
| Microwave not heating | Technician repair or part replacement |
| Noise from appliance | Checked under warranty |
| Part damaged in transit | Replaced under installation service |
🧾 How to Raise a Complaint
If you’re not satisfied with a product or service, follow these steps:
- Call 1800-266-4045 or email customer care
- Provide your service request ID or product invoice
- Clearly explain the issue and your expectation
- Request a complaint reference number
- Track the complaint resolution via follow-up
🔼 Grievance Redressal & Escalation
If your complaint is not resolved within a reasonable time, escalate your concern:
- Ask for a senior supervisor on call
- Email a detailed complaint with service IDs
- Contact regional service managers (via details from customer care)
You can also submit your escalation in writing through post to the corporate office.
📍 Electrolux India Branch & Head Office Contact
Electrolux maintains regional offices and service hubs in all major Indian cities. Their head office coordinates escalations and handles administrative operations.
Electrolux Customer Care FAQs
What is the Electrolux India customer care number?
1800-266-4045, available Monday to Saturday, 9 AM to 6 PM.
Is there a charge for installation?
Basic installation is free for most appliances. However, some products like kitchen chimneys or built-ins may have additional charges.
How do I raise a service request for my washing machine?
Call the toll-free number or email Electrolux support with your model number and issue description.
What if my appliance is out of warranty?
Customer care will help you with paid repair services and extended warranty options.
Can I track my service request status?
Yes, by calling customer care with your service ID or by checking email/SMS updates.
How long does it take to resolve a complaint?
Usually within 48–72 hours. Complex repairs may take longer depending on parts availability.
How do I get a duplicate invoice for my appliance?
Contact the retailer or share your purchase details with customer care for reissuance.
Are Electrolux spare parts easily available?
Yes, through authorized service centers and official support channels.
Can I return my product?
Returns depend on the retailer’s policy. Electrolux supports only repairs/replacements under warranty.
What’s the benefit of AMC with Electrolux?
AMCs offer peace of mind, priority service, and free maintenance for eligible appliances.
Owning an Electrolux appliance is about enjoying quality, performance, and peace of mind. And that peace comes from knowing that help is just a call or email away. Whether you’re facing a technical glitch, need a new part, or just want to schedule maintenance, the Electrolux India customer care number – 1800-266-4045 – ensures you’re always covered.
As a smart homeowner, save this number, bookmark this guide, and don’t hesitate to use Electrolux’s wide range of support services. In the long run, great service is what makes a great product even better.
