Upstox is a widely used trading platform that allows users to invest in stocks, mutual funds, and other financial products. Although the platform is easy to use, sometimes traders and investors might need Upstox Customer Care support. This artical help you to guide how to contact upstox customer care and will assist you in knowing how to reach Upstox support and resolve issues like Upstox old login, Upstox AMC charges, Upstox old version, and the Upstox partner dashboard.
Why You Might Need to Contact Upstox Customer Care
Traders may face various challenges while using Upstox, such as:
- Difficulty accessing the Upstox old login system.
- Questions regarding Upstox AMC charges.
- Troubles accessing or using the Upstox old version.
- Navigating and managing the Upstox partner dashboard.
Ways to How to Contact Upstox Customer Care
Upstox offers multiple ways for users to reach out for support. Here are the primary methods:
1. Upstox Customer Care Number
For quick assistance, you can call Upstox customer service:
- Phone Number: +91-22-6130-9999
- Availability: Monday to Friday, 9 AM to 6 PM
This is the best option for urgent issues such as account access problems, trading errors, or urgent fund-related queries.
2. Email Support
If you prefer a written record of your query, you can email Upstox support at:
- Email Address: support@upstox.com
- Response Time: Usually within 24–48 hours
Email support is ideal for detailed inquiries, document submissions, or non-urgent issues.
3. Live Chat Support
Upstox provides a live chat feature on its official website and mobile app, allowing users to interact with a support representative in real time. This method is best for quick troubleshooting and minor queries.
4. Ticket System
For technical issues or account-related concerns, Upstox allows users to raise a support ticket via their Help Center:
- Visit Upstox Support
- Log in and submit your query
- Track your ticket status in the portal
Common Issues and How Upstox Customer Care Can Help
1. Login Issues
Forgot Password?
- Go to the Upstox login page
- Click ‘Forgot Password’
- Enter your registered email or phone number
- Follow the instructions in the email to reset it
Technical Errors While Logging In
- Clear browser cache and cookies
- Try using a different browser or device
- Update the Upstox app to the latest version
- Contact Upstox Customer Care if the issue persists
2. Trading & Order Execution Issues
If you experience delays in trade execution or incorrect orders:
- Check for internet connectivity issues
- Verify order details before execution
- Contact customer support if trades are not being processed properly
3. Account-Related Issues
If your account is locked or restricted due to compliance reasons, customer care can guide you on:
- Updating KYC details
- Resolving security alerts
- Reactivating a dormant account
4. Fund Transfers & Withdrawals
Facing issues with fund deposits or withdrawals?
- Check for bank processing delays
- Ensure your bank account details are correctly linked
- Contact Upstox support for help with payment failures
5. Technical Glitches & Platform Errors
- Report glitches via the Upstox Help Center
- Ensure the app is updated
- Use a stable internet connection
- Restart the device and try again
How to Escalate Unresolved Issues
If you are not satisfied with the initial response from Upstox customer care, you can escalate your issue through the following channels:
1. SEBI Complaint Redressal System (SCORES)
If your issue remains unresolved, you can file a complaint with SEBI SCORES by visiting scores.gov.in
2. Upstox Compliance Team
Email compliance@upstox.com for serious concerns related to regulatory and compliance matters.
3. Grievance Officer
As a last resort, you can contact Upstox’s Grievance Officer through their official support system.
Tips for a Smooth Customer Support Experience
- Be Prepared: Have your Upstox Client ID and registered details handy.
- Choose the Right Channel: Use phone support for urgent queries and email for detailed issues.
- Be Clear & Concise: Explain your problem accurately to get a faster resolution.
- Follow Up: Keep track of your queries and follow up if required.
Upstox is a widely used trading platform that allows users to invest in stocks, mutual funds, and other financial products. Although the platform is easy to use, sometimes traders and investors might need Upstox Customer Care support. This guide will assist you in knowing how to reach Upstox support and resolve issues like Upstox old login, Upstox AMC charges, Upstox old version, and the Upstox partner dashboard.
FAQs
How can I reach Upstox customer support?
You can reach Upstox customer support through phone call at +91-22-61309999, email at support@upstox.com, or live chat on their website.
What can I do if I am unable to log in to my Upstox account?
In case you are unable to log in, you can try resetting your password, clearing browser cache, or logging in from a different device. If this also fails, reach out to Upstox support.
How long does Upstox take to reply to questions?
Email questions are typically replied to within 24-48 hours, and phone support offers real-time support between working hours.
What do I do if my withdrawal of funds is delayed?
Verify if your bank details are properly connected and whether there are bank processing delays. If the problem persists, get in touch with customer support for additional help.
Do I have a facility to raise a support ticket for technical matters?
Yes, you can raise a support ticket through the Upstox Help Center in case of any technical issues or account-related questions.
