In today’s fast-paced lifestyle, food delivery apps have become an essential part of our daily routine. And at the forefront of this revolution is Zomato, a leading food ordering and restaurant discovery platform. Whether you’re craving biryani at midnight or exploring trending restaurants nearby, Zomato is your go-to solution.
However, like any online service, users often face issues—wrong orders, payment failures, delayed deliveries, missing items, or refund problems. That’s where Zomato’s customer care support steps in.
This blog gives you a complete breakdown of how to contact Zomato Customer Care Number, resolve your concerns quickly, and make the most of the support services they offer.
🍽️ About Zomato
Founded in 2008, Zomato has grown from a restaurant discovery website into a full-fledged online food delivery and restaurant-tech company. Operating in over 500 cities in India, it partners with thousands of restaurants and delivery executives.
Zomato Services:
- Online food ordering & delivery
- Restaurant discovery and reviews
- Table reservations (in select cities)
- Zomato Gold/Zomato Pro membership
- Hyperpure food supply for restaurants
- Zomato Pay in dine-in restaurants
- Grocery delivery (in select cities)
☎️ Zomato Customer Care Number (2024)
As of now, Zomato does not operate a traditional toll-free customer care number for general users. Instead, they have adopted a chat-based customer support model through their app and website.
This approach allows Zomato to resolve queries faster, track order history instantly, and ensure real-time support with minimal waiting.
However, Zomato does offer contact methods for business partners, delivery agents, and restaurant owners which we’ll explain further in the blog.
📲 How to Contact Zomato Customer Care (for Customers)
If you’re a customer and you’ve placed an order through the Zomato app or website, here’s how to reach customer support:
Step-by-Step Guide:
- Open the Zomato App (iOS or Android)
- Go to “Your Orders”
- Select the order you want to raise an issue with
- Tap on “Need Help”
- Choose from predefined issues like:
- Missing item
- Delayed order
- Order not delivered
- Refund issue
- Poor packaging
- Start a chat with Zomato customer care executive
🟢 The chat is usually available 24×7 for active orders or within 48 hours of delivery.
🧾 Common Problems Solved by Zomato Support
| Issue | Support Resolution |
|---|---|
| Order delayed | Track real-time or cancel for refund |
| Food missing/spilled | Get partial/full refund |
| Wrong order | Resend item or issue credit |
| Billing discrepancy | Clarify charges and refund balance |
| App crashing | Troubleshoot or update |
| Refund not received | Escalate to payment team |
| Pro Membership issues | Fix access or extend validity |
| Restaurant complaint | Flag and take action |
| Delivery agent behavior | Escalate for feedback/reporting |
🧑💻 Zomato Customer Support for Restaurant Partners
If you’re a restaurant owner partnered with Zomato, you can reach out through:
Partner Support Channels:
- Restaurant Partner App: Log in > Help Section > Chat
- Partner Support Number (for onboarding only):
- May vary by city (usually available during office hours)
- Zomato’s restaurant support team reaches out for business updates
Restaurant owners can resolve:
- Menu updates
- Ratings/reviews concerns
- Payout queries
- Listing errors
- Delivery charge disputes
🚴♂️ Zomato Delivery Agent Support
If you’re a Zomato delivery partner, use the Zomato Rider App:
- Open the app > Help & Support
- Chat with support team
- Report payment issues, route problems, order pickups, etc.
Zomato also runs dedicated on-ground hubs in select cities for delivery agent grievance redressal.
🧠 Zomato Help Center – Self-Service Portal
Zomato offers a self-help knowledge base where you can find answers to common issues like:
- How to cancel an order
- Where’s my refund?
- What to do if delivery is wrong
- Zomato Pro benefits and activation
Just visit the Help section inside the app or website and explore guides under relevant categories.
💳 Refunds & Payment Support
One of the most common concerns is payment-related issues. Zomato processes refunds in two ways:
Instant Refund:
- For UPI and Wallet payments, refunds are often initiated instantly.
Standard Refund:
- Credit/Debit Cards or Net Banking: Refunds may take 5–7 business days depending on your bank.
You can always track refund status inside the app under “Order History > View Receipt”.
💼 Corporate & Business Inquiries
Zomato provides specialized contact for corporate and partnership queries.
For:
- Corporate bulk orders
- Zomato for Work (meal programs)
- Zomato Hyperpure supplies
Use Zomato’s B2B email forms or wait for the sales team to contact you after signing up.
🌐 Social Media Support – Zomato Online Presence
Zomato is highly active on social media. You can raise concerns or send DMs to:
- Twitter/X: @zomato
- Instagram: @zomato
- Facebook: fb.com/zomato
Many users find that tagging @zomato with their Order ID leads to a quicker resolution.
✅ Tips for Better Zomato Support Experience
- Always raise issues within 48 hours of delivery.
- Keep screenshots or photos of order or packaging issues.
- Use chat support, not ratings, to resolve problems.
- Enable notifications to track refund and delivery status.
- Don’t uninstall the app until all issues are resolved.
📱 Zomato App – Support Features
Zomato’s mobile app includes:
- Order tracking in real-time
- Chat support
- Refund status
- Zomato Pro management
- Help guides for instant self-resolution
Available for both Android and iOS.
🧾 How to File a Complaint with Zomato
If you’re unhappy with the service and want to escalate:
- Raise a chat support ticket
- If unresolved, reopen the chat
- Use app feedback to report the experience
- For serious concerns, post on Twitter with screenshots
- If legal or regulatory, use email to customer grievance team (if available in your region)
FAQs – Zomato Customer Care Number
Does Zomato have a toll-free customer care number?
No, Zomato does not provide a customer care number for regular users. All queries are resolved via chat support.
How can I contact Zomato for a wrong order?
Open the app, go to your order > “Need Help” > Select the issue > Chat with support.
When will I receive my refund?
UPI refunds are instant. Card and net banking refunds take 5–7 business days.
Can I cancel my Zomato order after placing it?
Yes, but only before the restaurant accepts or prepares the food. Cancellation is not always guaranteed.
What should I do if an item is missing from my order?
Use “Need Help” in the order section > Choose “Missing item” > Chat with support for a refund or compensation.
How do I deactivate Zomato Pro?
Go to Profile > Zomato Pro > Manage > Cancel Membership (if applicable)
Can I call the delivery executive directly?
Yes, during active orders you can call the assigned delivery agent. This option disappears after order is delivered.
I got cold food. What can I do?
Raise a complaint via chat with photos. You may get compensation based on policy.
How do I raise a complaint if chat is not working?
Try reinstalling the app. If it still fails, reach out on Twitter with order details.
Is there a Zomato customer care email?
Zomato doesn’t offer a general support email. Use the app’s support channels or social media for help.
While Zomato doesn’t operate a traditional customer care helpline, its in-app chat support is effective, quick, and responsive. From missing food to refund issues, the support team usually resolves concerns within minutes.
Whether you’re a customer, restaurant partner, or delivery agent, there’s a support channel built into the platform for you. The next time your food delivery goes wrong or your refund is delayed, remember—you don’t need a number. All you need is the Zomato app and a few clicks to get the help you deserve.
Bookmark this guide for future use, and enjoy a smoother Zomato experience every time!
