IndiGo Airlines Customer Care Number – Complete Help Guide

In the fast-paced world of air travel, quick and reliable customer support is more important than ever. For millions of passengers in India and abroad, IndiGo Airlines stands as a symbol of affordability, punctuality, and efficiency. But even the best travel experiences sometimes require help—whether it’s managing a booking, requesting special assistance, or dealing with a flight delay. That’s where IndiGo Airlines customer care number and their service infrastructure come into play.

This blog will provide you with everything you need to know about reaching IndiGo’s customer care, what kinds of issues they handle, and how to resolve them easily. Whether you are a frequent flyer or a first-time traveler, this is your ultimate guide to IndiGo customer service.

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🛫 About IndiGo Airlines

Founded in 2006, InterGlobe Aviation Ltd., operating under the name IndiGo, is India’s largest airline in terms of passengers carried and fleet size. Known for its “on-time” performance and no-frills approach, IndiGo dominates the Indian domestic aviation sector and has rapidly expanded its international presence.

IndiGo operates flights to:

• Over 80 domestic cities
• More than 25 international destinations
• Daily flights exceeding 1,900+ departures

Its promise of affordability and service reliability makes it a preferred airline for budget and business travelers alike.

📞 IndiGo Airlines Customer Care Number

IndiGo provides several dedicated helpline numbers depending on the nature of your query:

☎️ General Customer Service (24×7)

• Customer Care Number (India): 0124-6173838 or 0124-4973838
• Alternative Number (Toll): +91-124-6613838

These numbers are operational 24/7 for support related to:

• Booking tickets
• Changing flight dates
• Cancellation and refunds
• Baggage issues
• Airport assistance

🌎 International Customer Support

Passengers calling from outside India can use the same numbers with country-specific access codes or reach local IndiGo offices in cities like Dubai, Singapore, or Kathmandu for direct assistance.

📧 Email Support from IndiGo

While calling is the fastest way to get support, you can also email:

• Customer Care Email: customer.relations@goIndiGo.in
• Refunds and Billing Support: refunds@goIndiGo.in

Make sure to include your PNR, travel date, flight number, and contact number in your email to receive prompt replies.

💬 IndiGo Chat Support

For those who prefer real-time digital support, you can chat with an IndiGo representative:

• Visit the IndiGo website
• Click on the Chatbot ‘6E’ Assistant (bottom right)
• Available 24/7 for common queries and flight info

✈️ When Should You Contact IndiGo Customer Care?

There are various reasons why customers need to contact IndiGo Airlines. Here are the most common:

• Booking modification
• Lost or delayed baggage
• Refund status
• Travel assistance for senior citizens or medical needs
• Flight delay or rescheduling updates
• Check-in and boarding queries
• Seat selection or upgrade

💡 Services You Can Request

1. Flight Changes or Cancellation

Want to change your flight date or cancel your booking? Call customer care and share your PNR and registered mobile number for authentication.

2. Meal or Baggage Pre-booking

Need an extra baggage allowance or want to pre-book a meal? IndiGo’s support staff will guide you in updating your booking online or via phone.

3. Refund Follow-up

If your refund has not arrived in the estimated timeframe (usually 7–10 working days), you can follow up by email or phone.

4. Group Booking or Corporate Queries

For bookings involving more than 10 passengers, call or email IndiGo’s group reservation team.

📍 How to Locate the PNR Number

Your PNR (Passenger Name Record) is the unique code generated at the time of booking. It can be found:

• In the confirmation email or SMS
• On your e-ticket or boarding pass
• In the “My Booking” section of the IndiGo app or website

This number is essential when contacting customer support.

🧾 Tracking Baggage or Filing a Claim

If your baggage is delayed, damaged, or lost, contact the IndiGo Baggage Helpline immediately from the airport:

• Provide your baggage tag number and PNR
• Fill a Property Irregularity Report (PIR)
• Keep your boarding pass for validation

IndiGo offers compensation for baggage loss and reimbursement for delayed baggage essentials.

💳 Refund & Payment Issues

Facing issues with double charges or payment not reflecting? Contact:

• Refunds Team via phone or email
• Provide transaction reference number and PNR
• Refunds are usually processed in 7 working days for cards, 5–7 days for wallets

🔁 Flight Delay or Reschedule Support

• You’ll receive SMS/email updates about schedule changes
• Call the helpline for alternate flight options or refund eligibility
• In case of long delays, compensation may be applicable

🛂 Special Requests

Wheelchair Request

• Request can be made at the time of booking or at least 48 hours before departure.

Infant or Minor Travel

• Inform the customer service team if traveling with an infant or unaccompanied minor.

Medical Conditions

• If you need assistance or require oxygen/medication, inform IndiGo at least 72 hours in advance.

📱 IndiGo Mobile App & Digital Tools

IndiGo’s mobile app is a powerful tool to manage your travel:

• Modify or cancel bookings
• Download boarding passes
• Select/add seats and meals
• Track baggage status
• Get flight status in real-time

Still, if you hit a roadblock, the app has an in-built chat option for live assistance.

🔍 Social Media Customer Support

IndiGo is highly responsive on its social media handles:

• Twitter: @IndiGo6E
• Facebook: fb.com/IndiGo6E
• Instagram: @IndiGo.6E

DM your query, flight number, and contact info, and the team will respond within hours.

✅ Helpful Tips Before Calling Customer Care

• Keep your PNR, registered mobile number, and travel date ready
• Try the 6E chatbot for faster responses
• For refund-related issues, email is often more traceable
• For emergency flight changes, call instead of emailing

🔄 Services Not Offered Over Call

• Flight bookings using vouchers or credit shells
• Airline partnerships or code-share support with other carriers
• Specific airport facilities beyond check-in and baggage

For these, visit the airport help desk or use IndiGo’s official channels.

FAQs – IndiGo Airlines Customer Care Number

When it comes to air travel, reliability and support matter as much as punctuality and pricing. IndiGo Airlines, with its vast domestic and international network, ensures that its customer care support is accessible, efficient, and responsive. Whether you’re dealing with a missed connection, refund concern, or just want to change your seat, help is always a phone call or a click away.
Keep the IndiGo customer care number handy before your next trip and travel with confidence.