In today’s fast-paced digital age, instant grocery delivery has become the new normal. Zepto, a pioneer in the quick-commerce industry, offers ultra-fast delivery of groceries, snacks, and essentials within 10–20 minutes. As a leading player in India’s hyperlocal delivery market, Zepto ensures convenience at your fingertips. But what if your order gets delayed, missing, or you want to raise a complaint? That’s where Zepto customer care comes in.
This comprehensive blog will provide all the details you need about the Zepto customer care number, contact methods, how to raise complaints, and the fastest ways to resolve issues. We’ll also answer the most frequently asked questions at the end of the post.
About Zepto: A Quick Snapshot
Zepto was launched in 2021 by Aadit Palicha and Kaivalya Vohra, two Stanford dropouts who revolutionized the Indian grocery delivery landscape. The name “Zepto” is derived from the metric prefix for 10^-21, symbolizing speed and precision. The platform guarantees delivery in less than 10 minutes in most cities.
The app is now operational in major Indian cities like Mumbai, Delhi NCR, Bengaluru, Pune, Chennai, Hyderabad, Kolkata, and more. As Zepto’s user base grows, so does the need for reliable and accessible customer care support.
Zepto Customer Care Number
As of now, Zepto does not have a widely promoted dedicated helpline or toll-free customer care number for all users. Instead, the company focuses heavily on in-app support and email communication. However, premium customers and corporate users may get direct contact access.
Best Ways to Contact Zepto Customer Support:
- In-App Chat Support:
- Open the Zepto app
- Go to the ‘Orders’ section
- Click on the order you need help with
- Select ‘Help’ or ‘Need Support’
- Use the chat function to speak with a support agent
- Email Support:
- Email: support@zeptonow.com
- Clearly mention your registered phone number, order ID, and issue in the email.
- Social Media (Twitter/X, Instagram):
- Tweet @ZeptoNow or DM them on Instagram for minor complaints or to draw attention to unresolved issues.
Zepto Customer Care: Common Complaints & Solutions
Here are the top reasons customers reach out to Zepto customer care and how you can resolve them:
1. Missing or Damaged Items
If your delivery is incomplete or items are damaged:
- Open the app
- Go to the order
- Tap “Report an Issue”
- Choose the item(s) and explain the problem
- Attach images if possible
Zepto usually processes refunds or redelivers items within 24–48 hours.
2. Delayed Deliveries
Although Zepto is known for rapid deliveries, network congestion or inventory issues can sometimes cause delays.
- Contact support through the app
- You may receive a voucher or refund depending on the delay
3. Order Cancellations
Zepto allows cancellation only before the rider picks up your order. To cancel:
- Go to your order
- Click ‘Cancel Order’ (if still available)
- Refunds are usually processed instantly
4. App Issues or Payment Failures
If your payment failed but was deducted:
- Contact your bank first
- If unresolved, raise a support ticket via app or email with payment details
Zepto Business/Corporate Support
For bulk orders, partnerships, or franchise queries:
- Email: biz@zeptonow.com
- Mention business name, query type, and location in your message
Corporate users may get priority support and dedicated account managers.
Read More: Flipkart Customer Care Number
Zepto Customer Care Support Timing
Zepto’s app-based chat support is generally available during operational hours (7:00 AM – 12:00 AM). However, emails can be sent 24/7 and are typically responded to within 24–48 hours.
Zepto Customer Support Across Major Cities
| City | Support Availability | Notes |
|---|---|---|
| Mumbai | Full | Headquarters, 24/7 team |
| Bengaluru | Full | In-app and email support |
| Delhi NCR | Full | Fastest resolution via app |
| Pune | Full | Chat support preferred |
| Hyderabad | Full | Social media team active |
| Chennai | Full | Emails responded in 24 hours |
| Kolkata | Full | Customer support via app recommended |
How to Contact Zepto for Refunds or Payment Issues
If your refund is pending or a double payment was made:
- Email: support@zeptonow.com
- Include payment receipt, order ID, and transaction time
- Most refunds are processed within 5-7 business days
Tips to Get Faster Support from Zepto
- Always mention your order ID in emails or messages
- Use screenshots or photos to back your claims
- For urgent help, try in-app chat and then email
- Avoid calling random numbers online claiming to be Zepto support
- Stay polite and clear in your communication
Frequently Asked Questions (FAQ)
What is the official Zepto customer care number?
As of now, Zepto does not have a universal toll-free number. The best way to reach out is through in-app support or via email at support@zeptonow.com.
How do I get a refund from Zepto?
Refunds can be requested via the app under the specific order. Refunds are usually processed within 5–7 working days to your original payment method.
Can I cancel my Zepto order after placing it?
Yes, but only before the delivery partner picks up the order. Go to ‘Orders’ > ‘Cancel’ and confirm.
What if Zepto delivers the wrong item?
Report the issue within the app under the order section. Provide a photo and description. Zepto usually refunds or replaces the item.
How long does Zepto customer care take to respond?
Chat support usually replies within a few minutes, while email responses may take 24–48 hours.
Is there any customer support on weekends?
Yes, Zepto’s support works every day during operational hours (including weekends).
Can I contact Zepto on WhatsApp?
Currently, Zepto does not offer WhatsApp support.
Conclusion
Zepto has become a household name for fast and efficient grocery delivery in India. While there’s no official toll-free Zepto customer care number as of yet, their robust in-app chat system and email support have proven to be reliable. For quick resolutions, always use the in-app system and avoid third-party numbers found online.
Whether you’re in Mumbai, Delhi, Bengaluru, or any other city where Zepto operates, support is just a few taps away. Bookmark this blog for future reference and enjoy stress-free ordering with Zepto!
