Swiss Airlines Customer Care Number
TOLL FREE NUMBER: 1800 102 5838 (Mon-Sat 9am-6pm)
ALL INDIA NUMBER(S):
- 022-6685 9051 (Mumbai Airport )
- 011-4963 8951 (Delhi Airport)
- 0124-4815 000 (India)
Important Links
- Emergency Contact Form
- Chat Support
- Frequently Asked Questions
- Online Check-in Form
- Technical Support Form
- Complaints & Compliments
- Search Your Lost Objects
- Manage Bookings
- Book Flight
Install App
Cancel & Refund
- All refunds Are possible for Swiss electronic ticket, taxes and charges, and/or additional services booked over swiss.com or a Swiss Service Centre.
- Once a refund has been requested, the ticket is no longer valid and no rebooking is possible.
- For more information please read
Contacts departments
For other matters, please contact the relevant department:
Bookings: Service Center
Applications: SWISS Jobgate- external link
Sponsoring: [email protected]Contact form
Advertising: [email protected]
SWISS head office: +41 (0)848 700 700
SWISS Service Center
| Location | Phone |
|---|---|
| Switzerland | +41 848 700 700 |
| Brazil | +55 11 4700 8910 |
| France | +33 892 232 501 |
| Germany | +49 69 867 98 000 |
| Italy | +39 848 868 120 |
| South Africa | +27 860 040 506 |
| Spain | +34 901 116 712 |
| USA/Canada | +1 877 359 7947 |
| Other countries | +41 848 700 700 |
Airports In India
| Location | Name | Contact | Opening Hours | Web Check-in | Address |
|---|---|---|---|---|---|
| Mumbai | Chhatrapati Shivaji Maharaj International Airport – T2 |
Tel: 022-66859051 to 022-66859056 Fax: 022- 66859059 |
All days (0930hrs to next day 0400hrs) | 0008004420044 (only in english) 24 hours |
Chhatrapati Shivaji Maharaj International Airport – T2 Level 3, E8-3073 Sahar, Mumbai 400099, India |
| Delhi | Indira Gandhi International – Terminal 3 |
Tel: 011-49638951 to 011-49638954 Fax: 011-49638955 |
All days (09:30hrs to next day 04:00hrs) | 0008004420044 (only in english) 24 hours |
Swiss International Air Lines Ltd. Room Number 24, Office Level 04, Indira Gandhi International Airport, Terminal 3. New Delhi 110037 India. |
Country wise Contact Details
| Country | Booking Enquiries | Airport Ticket Office/City |
|---|---|---|
| Switzerland | Geneva Telephone +41 848 700 700 |
Geneva airport Ticket desk Switzerland Daily 05:00-20:00 hours |
| Lugano Telephone +41 848 700 700 24 hours |
Airport Lugano Via Aeroporto 6982 Agno Daily 06:30-18:45 |
|
| Zurich Telephone +41 848 700 700 24 hours |
Airport Terminal 1 Travel Office Sales Daily 06:00-22:00 hours Bahnhofstrasse 25 |
|
| Not Provided | Swiss International Air Lines Customer Feedback Services P.O. Box 8010 Zurich Switzerland Your issue is important to us. If you have any comments, praise or criticism |
|
| Albania | Tirana Telephone +41 848 700 700 24 hours |
Not Provided |
| Argentina | Buenos Aires Tel: +54 11 2039 7110 Mon-Fri 09:00-18:00 in Spanish 24/7 service in English |
Not Provided |
| Australia | Sydney Tel:+61 1300 290 365 24 hours |
Not Provided |
| Austria | Vienna Tel: +43 810 81 08 40 24 hours |
Not Provided |
| Bahrain | Bahrain Tel:+973 178 287 61 Tel: +973 178 287 62 Tel: +973 178 287 63 Fax: +973 178 277 42 Sun-Thu 08:00-18:00 Sat 08:00-14:00 |
c/o Lufthansa German Airlines Kanoo Travel Centre Umm al Hassan Manama Sun-Thu 08:00-18:00 Sat 08:00-14:00 |
| Belgium | Brussels Tel: +32 78 15 53 19 (local number) 24 hours |
Not Provided |
| Bosnia & Hercegovina | Sarajevo
Tel: +387 5523 3980 |
Not Provided |
| Brasil | Sao Paulo Tel: +55 11 4700 8910 Portuguese: |
Not Provided |
| Bulgaria | Sofia Tel: +359 29 35 82 19 Email:[email protected] Mon-Fri: 09:00-17:30 |
Not Provided |
| Canada | All airports in Canada Tel: +1 877 359 79 47 TTY users: 711 24 hours |
Not Provided |
| China(mainland) | Beijing Tel: +86 40 08 82 08 80 Fax: +86 21 63 40 66 78 Daily 09:00-19:00 Macao Shanghai |
Not Provided |
| Croatia | Split Tel: +385 17 77 64 29 Email:[email protected] Mon-Fri 08:30-17:00 Zagreb |
Not Provided |
| Cuba | Varadero Tel: +41 848 700 700 (Swiss number) 24 hours |
Not Provided |
| Cyprus | Larnaca Tel: +30 210 300 4339 24 hours |
Not Provided |
| Czech Republic | Prague Tel: +420 29 633 5613 E-Mail: [email protected] Mon-Fri 08:30-17:00 |
Not Provided |
| Denmark | Copenhagen Tel: +45 70 10 50 64 24 hours |
Not Provided |
| Dominican Republic | Puerto Plata Tel: +41 848 700 700 (Swiss number) 24 hours Punta Cana |
Not Provided |
| Egypt | All airports in Egypt Tel: +20 225803500 Fax: +20 2 25803539 Email: [email protected] Sun-Thu 08:30-16:30 |
Not Provided |
| Finland | Helsinki Tel: +358 9 69 37 90 34 Fax: +358 9 69 37 92 05 24 hours |
Not Provided |
| France | All airports in France Tel:+33 157 324 652 24 hours |
Not Provided |
| Germany | All airports in Germany Tel: +49 69 867 98 000 24 hours |
Not Provided |
| Greece | All airports in Greece Tel: +30 210 300 43 39 Email: [email protected] 24 hours |
Swiss International Air Lines Customer Service Kifissias Ave. 248 GR-15231 Chalandri, Athen Greece |
| Hong Kong, China | Hong Kong Tel: +852 28 46 63 10 Fax: +86 21 63 40 66 78 Daily 09:00-19:00 |
Not Provided |
| Hungary | Budapest Tel: +36 14 292 202 Email: [email protected] Mon-Fri 08:30-17:00 |
Not Provided |
| India | India Tel: +91 1244815000 Mon-Sat 09:00-18:00 |
Not Provided |
| Indonesia | Jakarta Tel: +61 001 803 8526562 (Toll Free) Mon-Fri 09:00-17:00 |
Not Provided |
| Iran | Tehran Tel: +98 21 833 88 Fax: +98 21 88 10 46 50 Sat-Wed 08:00-16:00 |
c/o Lufthansa German Airlines 1st floor, No.2208, Vali Asr Ave. Above Dr.Beheshti Ave. Tehran 1433885146 Sat-Wed 08:00-16:00 |
| Ireland | Dublin Tel:1890 20 05 15 (local number only reachable from within Ireland) Fax: +353 1 814 4063 24 hours |
Not Provided |
| Israel | Tel Aviv Tel:+972 3 905 80 49 Email: [email protected] Sun-Thu 08:30-17:00 |
Not Provided |
| Italy | All airports in Italy Tel:+41 44 511 1447 24 hours |
Not Provided |
| Japan | Tokyo Tel: +81 570 089 000 Tel (from overseas): +81 3 5405 6821 Fax: +81 3 5402 5249 (JPY15/3 min in Japan) Mon-Fri 09:00-18:00 Weekend and Holiday 09:00-17:00 |
Not Provided |
| Jordan | Amman Tel: +962 6 520 01 80 Fax: +962 6 520 01 89 Sun-Thu 09:00-17:00 |
c/o Lufthansa German Airlines Shmeisani Area Abdul Hameed Sharaf 48, Al Naji Building P.O. Box 830445, Amman 11183 Sun-Thu 08:30-17:00 |
| Kenya | Mombasa Tel: +254 800 723 936 Mon-Fri 08:30-17:00 [email protected] Nairobi |
SWISS City ticket office |
| Kuwait | Safat Tel: +971 4 389 8100 Fax: +971 4-381 61 71 Sun-Thu 09:00–17:30 |
Swiss International Air Lines Dubai World Trade Center, 18th floor P.O.Box 29322, Shk Zayed Road, Dubai. United Arab Emirates Sun-Thu 09:00-17:30 |
| Lebanon | Beirut Tel: +41 848 700 700 (Swiss number) 24 hours |
Not Provided |
| Latvia | Riga Tel: +371 661 636 8124 hours |
Not Provided |
| Luxemburg | Luxemburg Tel: +352 34 2080 83 70 24 hours |
Not Provided |
| Macedonia | Ohrid Tel: +381 11 33 47 641 (Serbian language only) Email: [email protected] Mon-Fri 08:30-17:00 Skopje |
Not Provided |
| Malaysia | Tel: +60 3 2053 1898 Mon-Fri 09:30-17:30 |
Not Provided |
| Maldives | Male Tel: +91 22 67 13 72 00 Mon-Sat 09:00-17:30 |
Not Provided |
| Malta | Valletta +356 27781639 24 hours |
Not Provided |
| Mauritius | Mauritius Tel: +41 848 700 700 (Swiss number) 24 hours |
Not Provided |
| Mexico | Mexico City Tel: +41 848 700 700 (Swiss number) 24 hours Cancun |
Not Provided |
| Montenegro | Podgorica E-Mail: [email protected] Mon-Fri 08:30-17:00 |
Not Provided |
| Morocco | All airports in Morocco Tel: +34 91 276 85 74 Fax: +34 91 393 64 22 24 hours |
Not Provided |
| Netherlands | Amsterdam Tel: +31 207003707 24 hours |
Not Provided |
| New Zealand | Auckland Toll free Tel. within NZL: +64 800 94 52 20 Fax: +64 9 377 27 66 Mon-Fri 09:00 – 17:00 |
Not Provided |
| Norway | Oslo Tel: +47 81 00 00 12 24 hours |
Not Provided |
| Oman | Muscat Toll free Tel: +968 80077452 Sat-Thu 09:00-19:00 Email: [email protected] |
Not Provided |
| Pakistan | Tel: 00-800-01-001/ +92 8558058488 Sat-Thu 10:00-20:00 Email: [email protected] |
Not Provided |
| Philippines | Manila Tel: +63 2 626 3760 (Local) Mon-Sun 09:00-18:00 |
Not Provided |
| Poland | Warsaw Tel: +48 22 512 39 21 Email:[email protected] Mon-Fri 08:30-17:00 |
Not Provided |
| Portugal | Funchal Tel: +351 80 820 04 87 Mon – Fri 09:00 – 17:00 Lisbon PortoTel: +351 80 820 04 87 |
Not Provided |
| Qatar | Doha Tel: +971 4 389 8100 Fax: +971 4 381 61 71 Sun-Thu 09:00–17:30 |
Swiss International Air Lines Dubai World Trade Center, 18th floor P.O.Box 29322, Shk Zayed Road, Dubai.United Arab Emirates Sun-Thu 09:00-17:30 |
| Romania | Bukarest Tel national: +40 21 655 07 24 Email:[email protected] Mon-Fri 09:00-17:30 Tel international: +41 848 700 700 (Swiss number) |
Not Provided |
| Russia | Moscow Tel: +7 495 411 84 43 Mon-Fri 09:00-20:00 Sat-Sun 09:30-18:00 St. Petersburg |
Not Provided |
| Saudi Arabia | Al Khobar Tel: +971 4 389 8100 Fax: +971 4 381 61 71 Sun-Thu 09:00–17:30
Jeddah
Riyadh |
Swiss International Air Lines Dubai World Trade Center, 18th floor P.O.Box 29322, Shk Zayed Road, Dubai. United Arab Emirates Sun-Thu 09:00-17:30 Swiss International Air Lines Swiss International Air Lines |
| Serbia | Belgrade Tel: +381 114 30 01 60 Email:[email protected] Mon-Fri 08:30-17:00 Pristina |
Not Provided |
| Singapore | Singapore Tel: +65 68 23 20 10 24 hours |
Not Provided |
| Slovakia | Bratislava Tel: +421 250 112 128 Email:[email protected] Mon-Fri 08:30-17:00 |
Not Provided |
| Slovenia | Ljubljana Tel: +386 18 88 86 11 Email:[email protected] Mon-Fri 08:30-17:00 |
Not Provided |
| South Africa | Cape Town Tel: +27 860 040 506 (International number) 24 hours Johannesburg |
Swiss International Air Lines Customer Service P.O. Box 299 Parklands 2121 South Africa |
| South Korea | Seoul Tel: +41 848 700 700 24 hours |
Not Provided |
| Spain | Barcelona Tel: +34 901 11 67 12 (only local call) Fax: +34 93 298 39 39 24 hours Fuerteventura Ibiza Jerez de la Frontera Lanzarote Las Palmas Madrid Màlaga Menorca Palma de Mallorca Tenerife Valencia |
Not Provided |
| Sri Lanka | Colombo Tel: +94 1 12 43 54 03 Fax: +94112329092 Mon-Fri 08:30-17:00 Sat 09:00-12:00 |
c/o Baurs Airservices Ltd. Baurs Building 5 Upper Chatham Street Mon-Fri 08:30-17:00 Sat 09:00-12:00 Swiss International Air Lines |
| Sweden | Stockholm Tel: +46 8 58 77 04 45 24 hours |
Not Provided |
| Taiwan, China | Taipei Tel: +886 2 23 25 88 61 Fax: +886 2 23 25 22 61 Daily 09:00-19:00 |
c/o World Express Inc.12F, No. 4, JenAi Road, Sec 4 Taipei Mon-Fri 09:00-12:30, 13:30-18:00 |
| Tanzania | Dar es Salaam Tel: +255 22 551 00 20 Mon-Fri 08:00-16:30 Sat 08:30-12:30 Kilimanjaro
|
SWISS City Ticket Office Acacia Estate Kinondoni Road 84 P.O. Box 2109 Mon-Fri 08:00-16:30 Sat 08:30-12:30 [email protected] Swiss International Air Lines |
| Thailand | Bangkok Tel: +66 2 056 6868 Extension 2 Fax:+66 2 664 2808 Mon-Fri 8:30-17:30 Phuket |
Swiss International Air Lines |
| Tunisia | Djerba Tel: +41 848 700 700 (Swiss number) 24 hours Enfidha Monastir |
Not Provided |
| Turkey | All airports in Turkey Tel: +90 212 375 59 35 Mon-Fri 09:00-18:00 |
Swiss International Air Lines Customer Service Ozsezen Is Merkezi Buyukdere Cad No. 122 C Blok Kat 5 Zincirlikuyu 34394 Istanbul Turkey |
| Ukraine | Kiev Tel: +380 893 240 610 Mon-Fri 09:00-18:00 Sat-Sun 09:00-17:00 |
Not Provided |
| United Arab Emirates | Dubai Tel: +971 4 389 8100 Fax: +971 4 381 61 71 Sun-Thu 09:00–19:00 |
Swiss International Air Lines Dnata building Sheik Zayed Road, Dubai United Arab Emirates Sun-Thu 09:00-19:00 |
| United Kingdom | All airports in the United Kingdom Tel: +44 345 601 09 56 Fax: 020 73 65 24 73 24 hours |
If you live in a country within the EU, an Online Dispute Resolution platform has been set up. You can find out more on the UK Contact page. |
| USA | All airports in the USA Tel: +1 877 359 79 47 24 hours |
Swiss International Air Lines Customer Service 1640 Hempstead Tpke East Meadow, NY 11554 United States of America Customer Service Hotline telephone number for post travel Aviation Consumer Proctection Division http://airconsumer.dot.gov |
| Vietnam | Ho Chi Minh City Tel: +84 28 3827 9858 Mon-Fri 08:30-17:00 |
Not Provided |
