Macy’s Customer Care Number

Macy’s, a renowned American department store chain, offers multiple channels of customer support to help with orders, returns, payments, and more. Whether you’re facing issues with online purchases or need help tracking your order, Macy’s customer care is available to assist.

---

Macy’s Customer Care Number | Primary Customer Service Numbers

• General Customer Service:
  1-800-289-6229
  Available 24/7 for order support, returns, product issues, and other general inquiries.
• Credit Card Services:
  1-888-257-6757
  For queries regarding Macy’s credit cards including billing, rewards, and account support.
• Furniture and Mattress Inquiries:
  1-888-822-6229
  A specialized helpline to resolve all furniture or mattress-related queries.
• International Customers:
  1-513-573-7912
  Support for customers located outside the U.S.
• Macy’s Backstage:
  1-877-876-2297
  A dedicated number for inquiries related to Macy’s Backstage, their off-price stores.

Email Support

• General Customer Service:
  customerservice@macys.com
  Use this for order support, complaints, or general product inquiries.
• International Orders:
  internationalcustomerservice@macys.com
  For help related to international shipping, tracking, and returns.
• Media Inquiries:
  media@macys.com
  For press and public relations-related questions.
• Investor Relations:
  investors@macys.com
  Reach out here for corporate, stock, or shareholder information.

Mailing Address

For any formal or written communication, customers can write to:

Macy’s, Inc.
151 West 34th Street
New York, NY 10001

Online Support

Macy’s also provides robust online support through its official website. Here, users can:

• Track orders using the tracking number
• Initiate product returns or exchanges
• Review frequently asked questions
• Use live chat for immediate support from agents

The Help Center is accessible via Macy’s website, where real-time assistance is available for registered and guest users.

Specialized Customer Support Services

• Wedding and Gift Registry:
  1-800-568-8865
  Get help with creating, modifying, or managing your wedding or gift registry.
• Wine Shop Support:
  1-855-966-2224
  Use this line for queries related to Macy’s Wine Shop, including delivery and subscription.
• Personal Stylist Line:
  1-800-343-0121
  Schedule an appointment or get fashion advice from Macy’s personal stylists.

Best Practices When Contacting Macy’s Support

1. Prepare Your Information

Keep your order ID, billing address, and product details handy for faster resolution.

2. Use Live Chat for Faster Resolution

For small queries, the live chat feature on Macy’s Help Center can be faster than calling.

3. Call During Off-Peak Hours

Try calling in the early morning or late evening to avoid longer wait times.

4. Write Detailed Emails

When contacting via email, include all necessary information like order number, product name, and screenshots (if any) to receive a faster response.

Services You Can Request

• Order placement or changes
• Payment status and refunds
• Credit card issues
• Return status or initiation
• Exchange requests
• Loyalty and reward program inquiries
• Shipping and delivery updates
• Feedback and complaint resolution

Common Issues Resolved by Macy’s Customer Care

• Missing Deliveries: If your package hasn’t arrived, Macy’s support can track it for you or initiate a reshipment.
• Wrong Products Delivered: Agents can arrange pickups and replacements for incorrect or damaged products.
• Order Cancellation: For orders not yet shipped, customer care can assist in cancelling them.
• Return Label Requests: Support can email return shipping labels if you’ve lost yours.
• Macy’s Card Disputes: For unauthorized transactions or billing disputes, contact the credit card services helpline.

In-Store vs Online Help

While online and phone support handles a majority of issues, you can also visit a Macy’s store for assistance. Store associates can help with:

• Product exchanges
• In-person returns
• Registering for loyalty programs
• Personalized shopping experiences

Feedback and Complaints

You can share your feedback with customer care via phone or email. Macy’s customer satisfaction team actively works on improving service quality and handles escalated issues with care.

Tips for a Smooth Support Experience

Save all correspondence, invoices, and screenshots related to your issue.

Always remain calm and courteous while interacting with agents.

Have a pen and paper ready to jot down complaint IDs or reference numbers.

Follow up with a summary email if your issue remains unresolved after a call.

Frequently Asked Questions (FAQs)