In the ever-evolving world of home appliances and sanitary ware, Hindware stands as a trusted name in countless Indian households. Whether it’s a stylish bathroom fitting, a functional kitchen chimney, a water heater, or a high-performance sanitary ware product, Hindware delivers a seamless combination of aesthetics, performance, and innovation. But like any product used daily, there may arise situations where customer support becomes essential. That’s why knowing the right Hindware customer care number and how to connect with their support channels is crucial for a hassle-free experience.
This blog covers everything you need to know about Hindware customer care – including toll-free numbers, how to lodge complaints, product warranty, installation queries, and a detailed FAQ section for common concerns.
About Hindware – A Trusted Household Name
Hindware, officially known as HSIL Limited, has been a leading brand in sanitary ware, home appliances, and lifestyle products in India. The brand has expanded into modern-day kitchen and bathroom solutions, offering:
- Sanitary ware like toilets, washbasins, urinals
- Faucets, showers, bathroom accessories
- Kitchen chimneys, cooktops, and hobs
- Water heaters and purifiers
- Smart sanitary products
With a strong service network and authorized service centers, Hindware ensures its customers get quick and efficient assistance.
Why You Might Need Hindware Customer Care
Whether you are a new customer or have used Hindware for years, there are many situations where customer support can be vital:
- Product installation assistance
- Servicing under warranty
- Repair of chimneys, geysers, or sanitaryware
- Booking an AMC (Annual Maintenance Contract)
- Clarification on product features
- Replacement or parts availability
- Registering complaints regarding malfunction or damage
Hindware Customer Care Number (India)
National Helpline (Toll-Free):
📞 1800-200-7577
- Availability: Monday to Saturday, 9 AM – 6 PM
- Languages Supported: English, Hindi, and regional languages
- Services Available: Product complaints, installation support, service requests, spare part queries
This toll-free number connects you directly to Hindware’s official support team. Always keep your product invoice, model number, and purchase date handy for faster resolution.
Hindware Smart Appliances Customer Care
Hindware appliances like kitchen chimneys, hobs, cooktops, water heaters, and purifiers are supported by a dedicated service team.
Smart Appliance Helpline:
📞 1800-103-3300
- Book service or installation
- Raise complaints regarding appliances
- Enquire about AMC or warranty extension
Hindware Email Support
If you prefer to raise a written complaint or share feedback, you can reach out to their support email. Include detailed information such as:
- Product model and serial number
- Invoice or purchase date
- Description of the issue
- Pictures (if relevant)
📧 Email ID: customercare@hindware.co.in
Expect a response within 24-48 business hours.
How to Register a Service Request
You can request service for your Hindware product in the following ways:
1. Via Phone:
Call the customer care number, share your product details, and the support agent will log your complaint or service request.
2. Via Email:
Send a mail with the subject line “Service Request – [Product Name]” and include relevant details and images if needed.
3. Via App/Online Portal:
Some Hindware smart products allow support ticket generation via a mobile app or company website. This varies by product type.
Hindware Warranty Policy
Knowing the warranty coverage can help you save time and avoid unnecessary service charges. Here’s a general idea:
- Sanitary ware: Up to 10 years warranty (manufacturing defects)
- Faucets and fittings: 7 years (varies by model)
- Water heaters: 2 to 5 years on tank & 2 years on components
- Chimneys: 1 year on product, 5-7 years on motor
- Cooktops and Hobs: 2 years
- Purifiers: 1 year
Always refer to the warranty card provided with your purchase.
Important: Physical damage, mishandling, and usage outside specified conditions may void warranty.
Hindware Installation Support
Bought a new geyser or chimney? Hindware provides professional installation services through authorized technicians. Here’s how to get it done:
- Call customer care with your product details
- Schedule an installation date
- Charges (if any) will be informed in advance
- Technicians carry all tools and original accessories
Pro Tip: Keep your invoice handy and check if free installation is part of your offer.
Common Issues Handled by Customer Care
1. Chimney Suction Not Working
- Could be clogged filters or faulty motor
- Book a technician visit through customer care
2. Geyser Not Heating
- May be thermostat issue or heating element failure
- Covered under warranty if reported within time
3. Leaky Faucet or Shower
- Schedule repair service for defective valve or installation error
4. Installation Delay
- Contact the helpline with reference number for escalation
5. Spare Part Requirement
- You can request genuine Hindware spare parts via helpline or email
Hindware Authorized Service Centers
With service centers across major Indian cities and towns, Hindware offers doorstep repair and maintenance services.
You can ask customer care for:
- Nearest service center address
- Appointment scheduling
- Walk-in timings (if applicable)
Tips for Smooth Customer Support Experience
- Keep all purchase documents safe – invoice, warranty card
- Register your product if applicable
- Note down complaint/service ticket number for reference
- Avoid unauthorized technicians to keep warranty intact
- Request demo of advanced appliances like purifiers or chimneys
Social Media Support
If you’re not able to reach via phone or email, you can try raising your concern on social media platforms.
Instagram: Use the comment or DM feature
Facebook: Search “Hindware” and message them
Twitter: Tweet your issue with relevant product info
Frequently Asked Questions (FAQs)
What is the Hindware customer care number?
1800-200-7577 is the official toll-free number for all product support and service queries.
Does Hindware charge for installation?
Many products come with free installation offers. If not, minimal installation charges may apply. Confirm while booking.
How can I register my Hindware geyser?
Call customer support or visit the Hindware website for product registration to avail full warranty benefits.
Is there an AMC option for chimneys?
Yes. You can opt for Annual Maintenance Contracts for chimneys, geysers, and purifiers. Enquire via customer care.
My water purifier is not working. What to do?
Call the smart appliance helpline at 1800-103-3300 for immediate support. They’ll send a technician for inspection.
Can I track my service request?
Yes. After logging a complaint, you’ll receive a service ID or reference number. Use it for tracking updates via helpline.
What is the warranty period on Hindware sanitary products?
Typically, it’s up to 10 years on sanitary ware. But varies by item, so check your warranty card.
I need spare parts. Can customer care help?
Yes, you can order genuine spare parts via the helpline or email.
My chimney motor is not working. Is it under warranty?
Most chimney motors are covered under extended warranties (5–7 years). Call support for verification and servicing.
How long does it take to resolve a service request?
Usually, within 24–72 hours depending on your location and nature of the issue.
Hindware has not only revolutionized bathroom and kitchen spaces in Indian homes but also ensured peace of mind with dependable customer service. Whether it’s a leaking faucet or an advanced chimney installation, their trained support teams are just a call or email away.
Save the Hindware customer care number in your contacts and don’t hesitate to reach out for any queries, complaints, or service requests. Quality service adds life to every product, and Hindware ensures just that.
