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    Edelweiss Tokio Life Insurance Toll Free No. 1800 2121 212

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    Edelweiss Tokio Life Insurance Toll Free No. 1800 2121 212

     

    Edelweiss Tokio Life Insurance Toll Free No. 1800 2121 212
    Edelweiss Tokio Life Insurance Toll Free No. 1800 2121 212

    TOLL FREE NUMBER(S):

    • 1800 2121 212 (For Customer Service, 8 am to 11pm)
    • 155255 (IRDA Complaint )

    ALL INDIA NUMBER(S):

    • 022-6611 6040 (Missed call no. for product query)

    • 88796 88110 (For claim related queries)

    Email

    Important Links

    Contact form for

    • Branch locator
    • General queries
    • For complaint
    • Check status
    • Request a call back

    File your complaint

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    Grievance Redressal

    You are requested to submit your written complaint at any of the below mentioned touch points:

    Step 1

    • Toll free customer care number: 1-800-2121-212 (9:00 am to 9:00 pm, 7 days a week).
    • Email at: [email protected] / [email protected]
    • Write to : Customer Care, Edelweiss Tokio Life Insurance Company Ltd,
      6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road,
      Kurla (W), Mumbai 400070.
    • You can lodge your grievance/complaint at any of our branches/offices.

    Step 2

    If you do not receive any resolution to your complaint within a period of 2 weeks or if the response
    is not as per your expectations, please feel free to contact Grievance Redressal Officer ;

    • 022-71013322 (Between 10 am to 7 pm on Monday to Friday, except public holidays).
    • [email protected]

    Step 3

    If you are not satisfied with the response of the GRO or do not receive a response from us within 14 days,
    you may approach the Grievance Cell of Insurance Regulatory and Development Authority of India

    • IRDAI Grievance Call Centre (IGCC) – Toll free No: 155255
    • Email Id: [email protected]

    Ombudsman Officers

    Executive Council Of Insurers
    Shri B. C. Patnaik, Secretary General
    Smt Poornima Gaitonde, Secretary
    3Rd Floor, Jeevan Seva Annexe,
    S. V. Road, Santacruz (W),
    Mumbai – 400 054.

    Tel.: 022-69038801/ 022-69038803/ 022-69038804/ 022-69038805/
    022-69038806/ 022-69038807/ 022-69038808/ 022-69038809
    Email: [email protected]

    Names of Ombudsman And Addresses of Ombudsman Centres

    Office Details Jurisdiction of Office
    Union Territory,District)
    Ahmedabad – Shri Kuldip Singh
    Office of the Insurance Ombudsman,
    Jeevan Prakash Building, 6th floor,
    Tilak Marg, Relief Road,
    Ahmedabad – 380 001.Tel.: 079-25501201/ 079-25501202/
    079-25501205/ 079-25501206
    Email: [email protected]    		 Gujarat,
    Dadra & Nagar Haveli,
    Daman and Diu.
    Bengaluru – Smt. Neerja Shah
    Office of the Insurance Ombudsman,
    Jeevan Soudha Building,PID No. 57-27-N-19
    Ground Floor, 19/19, 24th Main Road,
    JP Nagar, Ist Phase,
    Bengaluru – 560 078.Tel.: 080-26652048 / 080-26652049
    Email: [email protected]    		 Karnataka.
    Bhopal – Shri Guru Saran Shrivastava
    Office of the Insurance Ombudsman,
    Janak Vihar Complex, 2nd Floor,
    6, Malviya Nagar, Opp. Airtel Office,
    Near New Market,
    Bhopal – 462 003.Tel.: 0755-2769201 / 0755-2769202
    Fax: 0755-2769203
    Email: [email protected]    		 Madhya Pradesh
    Chattisgarh.
    Bhubneshwar – Shri Suresh Chandra Panda
    Office of the Insurance Ombudsman,
    62, Forest park,
    Bhubneshwar – 751 009.Tel.: 0674-2596461 / 0674-2596455
    Fax: 0674-2596429
    Email: [email protected]    		 Orissa.
    Chandigarh – Dr. Dinesh Kumar Verma
    Office of the Insurance Ombudsman,
    S.C.O. No. 101, 102 & 103, 2nd Floor,
    Batra Building, Sector 17 – D,
    Chandigarh – 160 017.Tel.: 0172-2706196 / 0172-2706468
    Fax: 0172-2708274
    Email: [email protected]    		 Punjab,
    Haryana,
    Himachal Pradesh,
    Jammu & Kashmir,
    Chandigarh.
    Chennai – Shri M. Vasantha Krishna
    Office of the Insurance Ombudsman,
    Fatima Akhtar Court, 4th Floor, 453,
    Anna Salai, Teynampet,
    Chennai – 600 018.Tel.: 044-24333668 / 044-24335284
    Fax: 044-24333664
    Email: [email protected]    		 Tamil Nadu,
    Pondicherry Town and
    Karaikal (which are part of Pondicherry).
    Delhi – Shri Sudhir Krishna
    Office of the Insurance Ombudsman,
    2/2 A, Universal Insurance Building,
    Asaf Ali Road,
    New Delhi – 110 002.Tel.: 011-23232481/ 011-23213504
    Email: [email protected]    		 Delhi.
    Guwahati – Shri Kiriti .B. Saha
    Office of the Insurance Ombudsman,
    Jeevan Nivesh, 5th Floor,
    Nr. Panbazar over bridge, S.S. Road,
    Guwahati – 781001(ASSAM).Tel.: 0361-2632204 / 0361-2602205
    Email: [email protected]    		 Assam,
    Meghalaya,
    Manipur,
    Mizoram,
    Arunachal Pradesh,
    Nagaland and Tripura.
    Hyderabad – Shri I. Suresh Babu
    Office of the Insurance Ombudsman,
    6-2-46, 1st floor, “Moin Court”,
    Lane Opp. Saleem Function Palace,
    A. C. Guards, Lakdi-Ka-Pool,
    Hyderabad – 500 004.Tel.: 040-67504123 / 040-23312122
    Fax: 040-23376599
    Email: [email protected]    		 Andhra Pradesh,
    Telangana,
    Yanam and
    part of Territory of Pondicherry.
    Jaipur – Smt. Sandhya Baliga
    Office of the Insurance Ombudsman,
    Jeevan Nidhi – II Bldg., Gr. Floor,
    Bhawani Singh Marg,
    Jaipur – 302 005.Tel.: 0141-2740363
    Email: [email protected]    		 Rajasthan.
    Ernakulam – Ms. Poonam Bodra
    Office of the Insurance Ombudsman,
    2nd Floor, Pulinat Bldg.,
    Opp. Cochin Shipyard, M. G. Road,
    Ernakulam – 682 015.Tel.: 0484-2358759 / 0484-2359338
    Fax: 0484-2359336
    Email: [email protected]    		 Kerala,
    Lakshadweep,
    Mahe-a part of Pondicherry.
    Kolkata – Shri P. K. Rath
    Office of the Insurance Ombudsman,
    Hindustan Bldg. Annexe, 4th Floor,
    4, C.R. Avenue,
    Kolkata – 700 072.Tel.: 033-22124339 / 033-22124340
    Fax : 033-22124341
    Email: [email protected]    		 West Bengal,
    Sikkim,
    Andaman & Nicobar Islands.
    Lucknow -Shri Justice Anil Kumar Srivastava
    Office of the Insurance Ombudsman,
    6th Floor, Jeevan Bhawan, Phase-II,
    Nawal Kishore Road, Hazratganj,
    Lucknow – 226 001.Tel.: 0522-2231330 / 0522-2231331
    Fax: 0522-2231310
    Email: [email protected]    		 Districts of Uttar Pradesh :
    Laitpur, Jhansi, Mahoba, Hamirpur, Banda,
    Chitrakoot, Allahabad, Mirzapur, Sonbhabdra,
    Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur,
    Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur,
    Bahraich, Barabanki, Raebareli, Sravasti, Gonda,
    Faizabad, Amethi, Kaushambi, Balrampur, Basti,
    Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar,
    Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur,
    Chandauli, Ballia, Sidharathnagar.
    Mumbai – Shri Milind A. Kharat
    Office of the Insurance Ombudsman,
    3rd Floor, Jeevan Seva Annexe,
    S. V. Road, Santacruz (W),
    Mumbai – 400 054.Tel.: 022-26106552 / 022-26106960
    Fax: 022-26106052
    Email: [email protected]    		 Goa,
    Mumbai Metropolitan Region
    excluding Navi Mumbai & Thane.
    Noida – Shri Chandra Shekhar Prasad
    Office of the Insurance Ombudsman,
    Bhagwan Sahai Palace
    4th Floor, Main Road,
    Naya Bans, Sector 15,
    Distt: Gautam Buddh Nagar,
    U.P-201301.Tel.: 0120-2514250 / 0120-2514252
    / 0120-2514253
    Email: [email protected]    		 State of Uttaranchal and the following Districts
    of Uttar Pradesh:
    Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun,
    Bulandshehar, Etah, Kanooj, Mainpuri, Mathura,
    Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit,
    Etawah, Farrukhabad, Firozbad, Gautambodhanagar,
    Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli,
    Rampur, Kashganj, Sambhal, Amroha, Hathras,
    Kanshiramnagar, Saharanpur.
    Patna – Shri N. K. Singh
    Office of the Insurance Ombudsman,
    1st Floor,Kalpana Arcade Building,,
    Bazar Samiti Road,
    Bahadurpur,
    Patna 800 006.Tel.: 0612-2680952
    Email: [email protected]    		 Bihar,
    Jharkhand.
    Pune – Shri Vinay Sah
    Office of the Insurance Ombudsman,
    Jeevan Darshan Bldg., 3rd Floor,
    C.T.S. No.s. 195 to 198,
    N.C. Kelkar Road, Narayan Peth,
    Pune – 411 030.Tel.: 020-41312555
    Email: [email protected]    		 Maharashtra,
    Area of Navi Mumbai and Thane
    excluding Mumbai Metropolitan Region.

    Address for communication for complaints by fax/paper:

    Consumer Affairs Department
    Insurance Regulatory and Development Authority of India
    Sy. No. 115/1 Financial District Nanakramguda
    Gachibowli Hyderabad – 500 032, Telangana
    Fax No: 040-20204000

    Corporate Office

    4th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road,
    Kurla (W), Mumbai – 400070

    Website:  Official Website
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