Edelweiss Tokio Life Insurance Toll Free No. 1800 2121 212
TOLL FREE NUMBER(S):
- 1800 2121 212 (For Customer Service, 8 am to 11pm)
- 155255 (IRDA Complaint )
ALL INDIA NUMBER(S):
-
022-6611 6040 (Missed call no. for product query)
-
88796 88110 (For claim related queries)
- care@edelweisstokio.in (Customer care)
- claims@edelweisstokio.in (Claim realted queries)
- onlinesales@edelweisstokio.in (For queries related to funds)
Important Links
- Complete your registration
- Customer login/ Renew your policy
- Frequently asked questions
- Report a claim
- Track your claim
- Forms center
Contact form for
- Branch locator
- General queries
- For complaint
- Check status
- Request a call back
File your complaint
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Grievance Redressal
You are requested to submit your written complaint at any of the below mentioned touch points:
Step 1
- Toll free customer care number: 1-800-2121-212 (9:00 am to 9:00 pm, 7 days a week).
- Email at: complaints@edelweisstokio.in / care@edelweisstokio.in
- Write to : Customer Care, Edelweiss Tokio Life Insurance Company Ltd,
6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road,
Kurla (W), Mumbai 400070. - You can lodge your grievance/complaint at any of our branches/offices.
Step 2
If you do not receive any resolution to your complaint within a period of 2 weeks or if the response
is not as per your expectations, please feel free to contact Grievance Redressal Officer ;
- 022-71013322 (Between 10 am to 7 pm on Monday to Friday, except public holidays).
- GRO@edelweisstokio.in
Step 3
If you are not satisfied with the response of the GRO or do not receive a response from us within 14 days,
you may approach the Grievance Cell of Insurance Regulatory and Development Authority of India
- IRDAI Grievance Call Centre (IGCC) – Toll free No: 155255
- Email Id: complaints@irda.gov.in
Ombudsman Officers
Executive Council Of Insurers
Shri B. C. Patnaik, Secretary General
Smt Poornima Gaitonde, Secretary
3Rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai – 400 054.
Tel.: 022-69038801/ 022-69038803/ 022-69038804/ 022-69038805/
022-69038806/ 022-69038807/ 022-69038808/ 022-69038809
Email: Inscoun@Ecoi.Co.In
Names of Ombudsman And Addresses of Ombudsman Centres
| Office Details | Jurisdiction of Office Union Territory,District) |
|---|---|
| Ahmedabad – Shri Kuldip Singh Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001.Tel.: 079-25501201/ 079-25501202/ 079-25501205/ 079-25501206 Email: bimalokpal.ahmedabad@ecoi.co.in |
Gujarat, Dadra & Nagar Haveli, Daman and Diu. |
| Bengaluru – Smt. Neerja Shah Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078.Tel.: 080-26652048 / 080-26652049 Email: bimalokpal.bengaluru@ecoi.co.in |
Karnataka. |
| Bhopal – Shri Guru Saran Shrivastava Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003.Tel.: 0755-2769201 / 0755-2769202 Fax: 0755-2769203 Email: bimalokpal.bhopal@ecoi.co.in |
Madhya Pradesh Chattisgarh. |
| Bhubneshwar – Shri Suresh Chandra Panda Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009.Tel.: 0674-2596461 / 0674-2596455 Fax: 0674-2596429 Email: bimalokpal.bhubaneswar@ecoi.co.in |
Orissa. |
| Chandigarh – Dr. Dinesh Kumar Verma Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017.Tel.: 0172-2706196 / 0172-2706468 Fax: 0172-2708274 Email: bimalokpal.chandigarh@ecoi.co.in |
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh. |
| Chennai – Shri M. Vasantha Krishna Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai – 600 018.Tel.: 044-24333668 / 044-24335284 Fax: 044-24333664 Email: bimalokpal.chennai@ecoi.co.in |
Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry). |
| Delhi – Shri Sudhir Krishna Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002.Tel.: 011-23232481/ 011-23213504 Email: bimalokpal.delhi@ecoi.co.in |
Delhi. |
| Guwahati – Shri Kiriti .B. Saha Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM).Tel.: 0361-2632204 / 0361-2602205 Email: bimalokpal.guwahati@ecoi.co.in |
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. |
| Hyderabad – Shri I. Suresh Babu Office of the Insurance Ombudsman, 6-2-46, 1st floor, “Moin Court”, Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad – 500 004.Tel.: 040-67504123 / 040-23312122 Fax: 040-23376599 Email: bimalokpal.hyderabad@ecoi.co.in |
Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry. |
| Jaipur – Smt. Sandhya Baliga Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur – 302 005.Tel.: 0141-2740363 Email: Bimalokpal.jaipur@ecoi.co.in |
Rajasthan. |
| Ernakulam – Ms. Poonam Bodra Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam – 682 015.Tel.: 0484-2358759 / 0484-2359338 Fax: 0484-2359336 Email: bimalokpal.ernakulam@ecoi.co.in |
Kerala, Lakshadweep, Mahe-a part of Pondicherry. |
| Kolkata – Shri P. K. Rath Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata – 700 072.Tel.: 033-22124339 / 033-22124340 Fax : 033-22124341 Email: bimalokpal.kolkata@ecoi.co.in |
West Bengal, Sikkim, Andaman & Nicobar Islands. |
| Lucknow -Shri Justice Anil Kumar Srivastava Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow – 226 001.Tel.: 0522-2231330 / 0522-2231331 Fax: 0522-2231310 Email: bimalokpal.lucknow@ecoi.co.in |
Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. |
| Mumbai – Shri Milind A. Kharat Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai – 400 054.Tel.: 022-26106552 / 022-26106960 Fax: 022-26106052 Email: bimalokpal.mumbai@ecoi.co.in |
Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. |
| Noida – Shri Chandra Shekhar Prasad Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301.Tel.: 0120-2514250 / 0120-2514252 / 0120-2514253 Email: bimalokpal.noida@ecoi.co.in |
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur. |
| Patna – Shri N. K. Singh Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006.Tel.: 0612-2680952 Email: bimalokpal.patna@ecoi.co.in |
Bihar, Jharkhand. |
| Pune – Shri Vinay Sah Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030.Tel.: 020-41312555 Email: bimalokpal.pune@ecoi.co.in |
Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region. |
Address for communication for complaints by fax/paper:
Consumer Affairs Department
Insurance Regulatory and Development Authority of India
Sy. No. 115/1 Financial District Nanakramguda
Gachibowli Hyderabad – 500 032, Telangana
Fax No: 040-20204000
Corporate Office
4th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road,
Kurla (W), Mumbai – 400070
Website: Official Website
