DCB Bank Customer Care Number | 022-6899 7777

DCB Bank Customer Care Number

DCB Bank customer service offers easy and efficient solutions to its customers to fulfill their financial aspirations. DCB customer service can be accessed through SMS, missed call, or letter writing to the bank. DCB Bank customers can make a call on the bank’s helpline number and enjoy facilities of their choice from anywhere.

DCB savings account, current account, personal loan, credit card or other financial instruments held by the customers in the bank can access DCB customer care services of these accounts sitting at home. Let us detail the facilities provided by the bank to its customers.

DCB Bank Customer Care Number

Customers of DCB Bank can call on the below-mentioned numbers for quick resolution of their queries.
022 6899 7777
or
040 6815 7777
Customers who live overseas can give a call on the below-mentioned number.
+91 22 61271000 (Charges may apply) Customers)

DCB Bank Customer Care E-mail ID

DCB Bank customers can lodge their complaints on the provided email id: customercare@dcbbank.com

For queries related to NRI services: nri@dcbbbank.com

For demat account-related services: demat@dcbbbank.com

For queries related to loan account: loans@dcbbank.com

DCB Bank Missed Call Banking

DCB Bank offers an easy way to make a request by giving a missed call on the below-mentioned number for different services.

Services	Missed Call Number
Balance Enquiry	7506660011
Mini Statement	7506660022
Request for Cheque Book	7506660033
Request for Email statement for last 1 month	7506660044

Points to note:

• Customers are asked to dial from the registered phone number. Then only you will be able to utilize missed call banking service.
• The bank will credit the balance of your entire set of accounts against the registered mobile number.
• Cheque book request shall be processed for primary accounts only. The customers can also verify primary accounts by dialing the call center at 022 6899 7777or040 6815 7777. The customer may also make the request for converting the primary account by calling the call center.
• If there are several customer IDs related to your mobile number, DCB Bank will take your older customer ID to retrieve the details.

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DCB Bank SMS Banking

In order to avail SMS banking in DCB Bank, one has to register for SMS banking. For registration of SMS banking, send an SMS to the bank with the message REG to 9821878789. This will be effective if your mobile number is already registered with the bank. One can also call at 022 6899 7777 or 040 6815 7777 for registration of this facility.
Customers of DCB Bank are free to use the following format for the query they wish to inquire about.

Type of Query	SMS Format
To check balance in your primary account	BAL to 9821878789
Get last 5 transaction details	STMT to 9821878789
Request for a cheque book	CHQBOOK to 9821878789
Check the status of cheque issued by you	STAT (mention cheque no.) to 9821878789
Request for stop cheque	STOP (mention cheque no.) to 9821878789
Request stop payment of range of cheques	STOPRANGE (mention first cheque no.) (mention last cheque no.) to 9821878789
Get fixed deposit details	TD (mention term deposit no.) to 9821878789
Seek help on DCB Bank SMS facility	H to 9821878789
To block DCB debit card	BLOCK DC (mention last four digit of debit card number) or BLOCK AC (mention last four digit of account number) to 9821878789

DCB Bank Grievance Redressal

If customers of DCB Bank are not satisfied with the provided response or should the customer not receive any communication from the customer services within 10 days through call, SMS banking, net banking and mobile banking, they can escalate the issue and write to the grievance redressal team of the bank.

The customer can reach out the Principal Nodal Officer at the Corporate & Registered Office:

Ms. Preeti Dhar
DCB Bank Limited
6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai – 400013
Phone no – +91 22 6618 7031
Email – nodal.officer@dcbbank.com

FAQs DCB Bank Grievance