In today’s fast-paced world, quick grocery delivery is not a luxury but a necessity. Blinkit (formerly Grofers) has established itself as a leader in the quick commerce space by offering instant delivery of groceries, essentials, and daily household items. As customers increasingly depend on this app for their everyday needs, reliable customer care becomes a core part of the experience.
This blog gives you a detailed guide on how to reach Blinkit customer care, solve your queries, and ensure smooth and satisfactory shopping every time.
About Blinkit
Blinkit is an Indian instant grocery delivery service founded in 2013 as Grofers. It was rebranded to Blinkit in 2021 and acquired by Zomato in 2022. The service guarantees deliveries in as little as 10-20 minutes across major cities in India. With thousands of products in categories like fruits, vegetables, dairy, snacks, personal care, and kitchen staples, Blinkit is reshaping the grocery experience.
Why You May Need Blinkit Customer Support
Here are the top reasons why customers reach out to Blinkit customer service:
- Order not delivered or delayed
- Missing or damaged items in delivery
- Refund not processed
- Payment-related concerns
- Issues with promo codes or offers
- App-related technical glitches
- Cancellation and return policies
Blinkit Customer Care Number
Currently, Blinkit does not have a direct customer care number for phone support. Instead, they offer 24×7 in-app chat support for faster resolution. This modern approach helps them resolve customer issues more efficiently in real time.
How to Access Blinkit Support:
- Open the Blinkit app
- Go to “My Orders”
- Select the order with an issue
- Tap on “Need Help?”
- Start a chat with the support team
Email Support
If your concern is not urgent or requires escalation, you can also contact Blinkit via email:
Email ID: support@blinkit.com
Make sure to include:
- Order ID
- Registered mobile number or email
- Description of the issue
- Attach screenshots if needed
Blinkit Office Contact (Corporate Enquiries)
Registered Office Address: Blinkit (Grofers India Pvt Ltd), Plot No. 76, Sector 18, Gurgaon, Haryana – 122015
This is not for customer complaints but useful for business tie-ups, press, or legal communication.
Blinkit App Features That Help With Support
Blinkit has several user-friendly app features that reduce the need to contact support directly:
- Live order tracking
- Push notifications for delivery updates
- Cancel order button (within limited window)
- Refund status tracker
- Chat history with support
Common Blinkit Complaints & Their Solutions
1. My order was not delivered. What should I do?
- Check app status
- If marked “delivered” but not received, contact chat support immediately
2. Items missing from the order.
- Take a picture of the package
- Raise complaint via in-app support for refund or re-delivery
3. I got spoiled or expired products.
- Report within 24 hours for full refund
- Attach images as proof
4. Payment deducted but order not placed.
- Usually reversed automatically within 5-7 days
- Contact support with UPI or transaction ID if not received
5. App is not loading or crashing.
- Update app from Play Store/App Store
- Clear cache or reinstall
Refunds and Cancellations
- You can cancel the order within 60-90 seconds of placing it
- Refunds are usually processed within 48 hours
- Amount is credited back to the original payment mode
- Wallet refunds may be instant
How to Register a Complaint with Blinkit
- Use the in-app chat support
- Provide your order ID and explain the issue
- Wait for support agent’s response
- Complaint ID will be generated for reference
Social Media Support
You can also get support by messaging Blinkit’s verified handles on:
- Twitter/X: @letsblinkit
- Facebook: fb.com/letsblinkit
- Instagram: @letsblinkit
Include screenshots and order ID for faster response.
Tips for Smooth Customer Experience
- Use app wallet for quicker refunds
- Double-check address and delivery slot
- Keep an eye on push notifications
- Try to be available to receive the order
- Raise complaints promptly
FAQs – Blinkit Customer Care Number
Does Blinkit have a customer care number?
Blinkit uses in-app chat instead of a traditional phone number for faster resolution.
How can I get a refund from Blinkit?
Raise a complaint via chat support. Refunds are processed within 2-5 working days.
Can I cancel my order on Blinkit?
Yes, if done within 60-90 seconds of placing the order.
What if I receive wrong or damaged items?
Report immediately with photos. Blinkit usually refunds or replaces promptly.
Is Blinkit service available 24×7?
Delivery times vary by location. Support chat is available 24×7.
Can I speak to a real agent?
Yes, via in-app chat. They are real agents and not bots.
How to update my phone number in the app?
Go to Profile > Account Settings > Edit Phone Number
Can I place orders via website?
Blinkit primarily works through its mobile app for Android and iOS.
What payment methods are accepted?
UPI, Debit/Credit Cards, Net Banking, Wallets (Paytm, PhonePe), COD (select areas)
How to become a Blinkit delivery partner?
Apply via their website’s careers section or through job portals
Blinkit has simplified grocery shopping by making it instant, effortless, and customer-friendly. With in-app chat, prompt refunds, and real-time order tracking, it ensures that customer issues are resolved quickly without the hassle of phone calls or long waits. If you are a regular Blinkit user, bookmark this guide and share it with others who might need help navigating the support system.
Your time is valuable — and Blinkit knows how to deliver on that promise!
