peloton customer service contact number
Peloton Customer Service
Phone Number: 1-866-679-9129 (general)
Email Id: [email protected] (member support) & [email protected] (NY Studios) & [email protected] (merchandise)
Office Address: Peloton Interactive, Inc 125 W 25th St, 11th Floor New York, NY 10001 United States
Website: onepeloton.com
Telephone Number: Not Available
Fax Number: Not Available
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The two primary pieces of cardiovascular equipment that fall under the category of stationary bikes are the Peloton Bike and the Peloton Bike+. Peloton Bike can be purchased for $1,895, while the latter can be acquired for $2,495. You will receive a 22-inch HD touchscreen, a 2×10-watt sound system, and rear speakers with the purchase of a Peloton Bike. Upgrade to the Peloton Bike+ to take advantage of features such as a larger HD touchscreen, four-channel audio with tweeters and woofers, two front-facing and two rear-facing speakers, and a rotating touchscreen that can travel in any direction.
You have access to thousands of classes taught by the industry’s best instructors with a Peloton All-Access Membership. You are able to check the measures of your performance and track your improvement over time. You also have the option of taking lessons in either yoga, strength training, or cycling.
In the category of treadmills, Peloton also has two different options: Peloton Tread and Peloton Tread+. The first model includes a conventional running belt in addition to 59 inches of running area, a 23.8-inch high-definition touchscreen, speed and incline knobs, and membership-based access to exercise programs.
You get a seat belt with built-in shock absorption, 67 inches of running space, a 32-inch high-definition display, and speed and incline dials with the Peloton Tread+. The speed range provided by the treads is 0 to 12.5 mph. You may modify the speed and the incline with the knobs that are adjustable. In addition, you are able to set up separate profiles, monitor your pace, mileage, elevation gain, and heart rate, as well as view your training history and accomplishments at various milestones.
You have thirty days to test out the apparatus without incurring any further costs or having to worry about returning or canceling your order. In the event that you are dissatisfied with the product, it will be collected from your location and you will be given a complete refund. You will be able to read about all of the highlights, features, and specifications, as well as view photographs and videos on the product sites that are dedicated to them.
You have the option of shopping on the internet and paying with any of the following credit cards: Visa, MasterCard, Discover, or American Express. You may buy now and pay for it in manageable installments if you take advantage of the financing options that are available.
Regarding the guarantee, both the exercise bikes and the treadmills come with a warranty that is valid for a period of one year and covers defects in both the craftsmanship and the materials. The extended warranty covers the frame and motors for a period of three to five years, depending on the specific model.
You also have the option to purchase an extended warranty in order to be covered for a longer length of time. In addition, if you make a purchase from the Peloton store, you have a full thirty days to return it. You are free to return the item and receive a complete refund if you are unhappy with it. Be aware, however, that you will not be reimbursed for any shipping or delivery costs incurred.
Fitness aficionados can purchase a variety of vital products, including but not limited to bicycles and treadmills, as well as shoes, weights, headphones, heart rate monitors, and water bottles, amongst other things. There is even clothing for both men and women that can be purchased. You will be given the option to select between standard or expedited shipping when you are checking out. The normal shipping time might range anywhere from two to five days. Merchandise, including clothing and accessories, may be returned within 30 days of delivery.
With the introduction of the Peloton All-Access Membership, a single subscription may serve the needs of an entire household. You are able to create profiles for everyone in your household and gain access to the whole library of programs using the Peloton, bike, or tread app. In addition to this, you will be able to select from a wide range of subject areas, receive suggestions for courses based on the areas in which you are most interested, and monitor your development.
In addition to the carefully selected training packages, you will also have access to live sessions on a daily basis. Contacting customer care is all that is required to terminate your subscription at any moment. You can utilize the live chat or call the helpline if you have any questions or concerns regarding the payment, shipment, warranty, or cancellation of your order, among other topics. The majority of questions that are posed on a regular basis are addressed in the Support part of the website.
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